IT Support Specialist
2 days ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at SafetyCulture. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:- Provide technical support and assistance to staff, including troubleshooting and resolving technical issues.
- Assist with the maintenance and upkeep of our IT systems and infrastructure, including hardware and software.
- Coordinate the repair and maintenance of audio-visual equipment, office printers, and computing equipment with outside vendors.
- Provide on-site technical support at events, including team stand-ups, product demos, internal and external events.
- Communicate frequently with end users looking for improvement opportunities.
- Document and update technology-related instructions, procedures, and knowledge articles.
- Maintain support history by recording all requests in Global IT `Support Desk.
- Passion for IT and a desire to do more than just keep the lights on.
- Focuses on excellent customer service and needs of the entire SafetyCulture user base.
- Strong communication skills.
- Displays self-starting attitude, resourcefulness, and professionalism.
- Reliable and cooperative team player; displays consideration and respect for others.
- Able to work independently as well as in a team environment, exercising sound judgment and initiative.
- Demonstrates strong ability to identify, analyze, and solve problems.
- Focuses on continuous learning to further IT knowledge and career development.
- Meticulous attention to detail.
- Ability to challenge established procedures/standards.
- An environment awarded Best Place to Work in Kansas 2021.
- Equity with high growth potential, and a competitive salary.
- We are located in the heart of the Crossroads near some of the best bars, cafes, and BBQ joints in Kansas City.
- Downtown parking is free, secure, and 24/7.
- Have lunch on us We provide catered lunches daily, plus groceries for breakfast, lunch, and snacks to keep you energized for the day.
- At SafetyCulture, the bar is stocked for Friday drinks and celebrations. And we have a lot to celebrate We know how to throw a party. From karaoke to offsite incentives, there are plenty of opportunities to socialize.
- Discounted gym membership to Planet Fitness.
- Opportunity to participate in internal groups like our women's and diversity groups.
- We are a dog-friendly office. Ollie, Biscuit, Sienna, Mack, Chicken Nugget, and Champ are all valued colleagues. We also provide optional pet insurance.
- Our office is open and trendy, creating an environment of creativity and collaboration. It features a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions.
- You will be repping SafetyCulture from head to toe with all of the swag you're given when you join.
- Travel the world for ShipIt, our yearly hackathon that brings all of our global teams together. In 2022, we will be going to Hawaii.
We've recently moved to a new location in Kansas City. KCMO boasts vibrant arts, delicious dining, and Midwest hospitality at its finest. Our office is located in a bustling area filled with galleries, bars, and plenty of places to explore. Kansas City is a place for tech-minded people and has a number of startups and tech companies in the area.
It's also the third-largest beef capital in the United States.
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