Current jobs related to Engagement Manager-Digital - Raleigh - TEPHRA

  • Customer Engagement Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Acima Digital, LLC Full time

    Job OverviewPosition: Sales AssociateCategory: Retail OperationsCompany: Acima Digital, LLCJob ID: 329505About Us: At Acima Digital, LLC, we are dedicated to transforming the retail experience for our customers and our team members. We believe in the power of the present to shape a brighter future.Role Summary: As a Sales Associate, you will be part of a...

  • Strategic Partner Engagement Manager

    2 weeks ago

    Raleigh, North Carolina, United States WalkMe Full time

    About WalkMeWalkMe has revolutionized the Digital Adoption Platform (DAP) to enable business leaders to realize the full potential of technology in today's complex digital landscape. By leveraging WalkMe's guidance, engagement, insights, and automation, organizations can enhance employee efficiency, provide executives with clearer visibility into digital...

  • Account Manager, Program

    3 weeks ago

    Raleigh, United States TriMark Digital Full time

    Job DescriptionJob DescriptionSalary: $70,000We’re searching for a Marketing Account Manager to join our Client team, working alongside others to manage client partnerships and digital strategy executions. As a Marketing Account Manager, you'll be responsible for managing teams of internal specialists, coordinating projects, deliverables, budgets and...

  • Digital Platforms Manager

    16 hours ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Job Title: Digital Platforms ManagerLocal Government Federal Credit Union is seeking a highly skilled Digital Platforms Manager to lead our Enterprise Applications team in ensuring the smooth operation, optimization, and security of our Salesforce and SharePoint platforms.Key Responsibilities:Define and articulate the vision for digital platforms, and manage...

  • Digital Platforms Manager

    2 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    As a critical and senior member of the Enterprise Applications team, the Digital Platforms Manager will lead a team of developers and administrators to effectively ensure the smooth operation, optimization, and security of our organization's Salesforce and SharePoint platforms. This individual will be responsible for full-cycle activities relating to...

  • Digital Marketing Leader Coach

    6 days ago

    Raleigh, United States Leadingwithpurposeandmore Full time

    About Us:We are a forwardthinking marketing company at the forefront of the professional development educational sector. Our expertise lies in promoting transformative development programs. Our mission is to make quality professional development education accessible to all and we are seeking a talented Digital Marketing Leader & Coach to partner with to...

  • Lead Content Creator

    2 weeks ago

    Raleigh, North Carolina, United States TriMark Digital Full time

    Job OverviewSalary: $65,000 - $75,000TriMark Digital is on the lookout for a Lead Content Creator who will be responsible for producing captivating and optimized content that attracts potential clients for prominent local enterprises. You will work alongside a skilled team of strategists, designers, and fellow writers to generate content across multiple...

  • Digital Marketing Strategist

    1 week ago

    Raleigh, North Carolina, United States Puttery Full time

    About PutteryPuttery is a leading provider of innovative entertainment experiences, specializing in immersive and interactive socializing. Our mission is to create memorable moments for our guests through cutting-edge technology and exceptional service.Job SummaryWe are seeking a highly skilled Digital Marketing Manager to join our team at Puttery. As a key...

  • Head of Creative Strategy

    2 weeks ago

    Raleigh, North Carolina, United States Centerline Digital Full time

    Position OverviewAbout Centerline DigitalCenterline Digital is a leading content marketing agency dedicated to addressing intricate communication challenges through innovative and strategic digital content.Established in 1996 and based in Raleigh, NC, we specialize in crafting impactful content and experiences that inspire thought and foster meaningful...

  • Artistic Visionary

    2 weeks ago

    Raleigh, North Carolina, United States Centerline Digital Full time

    Position OverviewAbout Centerline DigitalCenterline Digital is a premier content marketing agency dedicated to addressing intricate communication challenges through innovative and strategic digital content.Established in 1996 and based in Raleigh, NC, we specialize in crafting compelling content and experiences that stimulate thought and foster meaningful...

  • Digital Platforms Director

    2 days ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced Digital Platforms Manager to join our team at Local Government Federal Credit Union. As a critical member of our Enterprise Applications team, you will be responsible for leading the development and optimization of our Salesforce and SharePoint platforms.Key ResponsibilitiesPlatform Vision and...

  • Digital Platforms Director

    1 day ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced Digital Platforms Director to lead our Enterprise Applications team. As a critical member of our organization, you will be responsible for ensuring the smooth operation, optimization, and security of our Salesforce and SharePoint platforms.Key ResponsibilitiesPlatform Vision and Strategy: Define...

  • Digital Marketing Advisor

    1 month ago

    Raleigh, United States Mindlance Full time

    Flex (would like someone close to the Raleigh NC) Manager is wanting to open the req local to the Raleigh Market for the first 2 weeks. Then if he is not seeing the correct talent the manager is open to considering candidates in a remote position. s an Experience Designer, you will play a pivotal role in shaping the future of our Client Reporting tool by...

  • Principal Engagement Manager

    4 weeks ago

    Raleigh, United States ServiceNow Full time

    Job Description What you get to do in this role: As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and...

  • Principal Engagement Manager

    4 weeks ago

    Raleigh, North Carolina, United States ServiceNow Full time

    Job DescriptionWhat you get to do in this role:As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and...

  • Principal Engagement Manager

    4 weeks ago

    Raleigh, United States ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Principal Engagement Manager

    4 weeks ago

    Raleigh, United States ServiceNow Full time

    Job DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....

  • Digital Platforms Intern for Summer 2025

    1 week ago

    Raleigh, North Carolina, United States Cherry Bekaert Advisory, LLC Full time

    Position OverviewCherry Bekaert Advisory, LLC, recognized as a leading firm in accounting and consulting, is dedicated to providing advanced advisory, assurance, and tax services. Our mission is to foster collaborative success through teamwork, enthusiasm, and expertise. We tackle complex business challenges with a client-centric approach, striving to...

  • Education and Community Engagement Manager

    2 months ago

    Raleigh, United States North Carolina Symphony Full time

    THE POSITION The Education and Community Engagement Manager will provide administrative and program support to the Director of Education in the day-to-day operations and delivery of the North Carolina Symphony’s statewide music education programs. The Education and Community Engagement Manager will also be responsible for the management of the in-school...

  • Senior SEO Specialist

    2 weeks ago

    Raleigh, North Carolina, United States TriMark Digital Full time

    Job OverviewTriMark Digital is seeking a talented and analytical professional to join our team as a Senior Organic (SEO) Strategist. This role is pivotal in enhancing our clients' online presence by driving traffic and generating leads through effective organic strategies.Key ResponsibilitiesStay updated on search engine algorithms and best practices to...

Engagement Manager-Digital

4 months ago

Raleigh, United States TEPHRA Full time
Description:
The Engagement Manager is responsible for exceeding client expectations through superior implementation, delivery and management of analytic products and solutions. The Engagement Manager will assist the sales team during opportunity assessment and proposal phases of the product sales process, particularly as it relates to deployment approach, timeline and deliverables. Post sales, the Engagement Manager will become the primary point of contact for delivery. The Engagement Manager will implement strong program management practices (change requests, issue management, risk management and decision tracking) with a strong focus on customer's engagement experience and contract compliance. The Engagement Manager will maintain contact and communication with all pre-sales, delivery and account team members and other participants to ensure contract conformance and client user expectations.
Job Responsibilities
Pre-Sales Responsibilities
Initially the Engagement Manager works with the sales team trying to win the client's business. At this stage, the Engagement Manager will co-ordinate the scoping and the delivery of Proof Of Concepts, Standard/Tailored Demos & Presentations, Solution Proposals and other artifacts that may need to be developed and delivered in order to win a contract. The artifacts themselves will be developed & delivered by the Customer Engagement Team in collaboration with the Lab Services Team but the Engagement Manager's focus will be in coordinating the delivery of the artifacts as well as ensuring that the right technical resources are applied to the engagement. The Engagement Manager will be the primary contact and escalation point for Sales.
Post-Sales Responsibilities
Once the contract for a Proof-Of-Value, a Pilot or a Product Sale has been won, the Engagement Manager will be the main point of contact for the new customer and will act as the primary escalation point for any problems in the relationship. While working with the client the Engagement Manager will keep an eye open for other opportunities with the same firm. While the execution of the contract will be done by the Customer Engagement Team and the Lab Services Team, the Engagement Manager will co-ordinate the work with focus on engagement experience and contract compliance.
Qualifications
• A degree in Computer Science, Software Engineering or related fields.
• PMP Certification
• Minimum 16 years of industry experience in the field of Software Products & Services
• Minimum 5 years in a customer facing role
• Minimum 2 years on a project management role
• At least 2 years of experience working in the field of Analytic Products and/or Services.
• Candidate must have a basic understanding of analytics software from a functional and technical perspective.
• Working knowledge of Data and Analytics Modeling is a plus.
Personal Characteristics
• Articulate, strong communications and presentation skills.
• Ability to work with customers, account team, technical team and sales team.
• Ability to manage issues, change requests, risks, escalations and other aspects of a pre-sales and post-sales activities.
• Must be an experienced, and approachable personality.
• Must be willing to travel - national and international - especially during delivery periods.
• Disciplined, organized, reliable, hardworking and result-oriented.