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Digital Platforms Director
2 months ago
We are seeking a highly skilled and experienced Digital Platforms Director to lead our Enterprise Applications team. As a critical member of our organization, you will be responsible for ensuring the smooth operation, optimization, and security of our Salesforce and SharePoint platforms.
Key Responsibilities- Platform Vision and Strategy: Define and articulate the vision for our digital platforms, and manage the day-to-day administration, configuration, and maintenance of Salesforce and SharePoint.
- Team Leadership: Lead, coach, and mentor the Salesforce and SharePoint development teams to ensure continuous improvement of evolving system operation readiness and knowledge.
- System Performance and Troubleshooting: Monitor system performance, troubleshoot issues, and ensure data integrity.
- Partnerships and Collaboration: Develop and manage partnerships with IT, business units, and external vendors to align platform capabilities and requirements with business needs and strategic goals.
- Platform Development and Enhancement: Oversee and drive the development and implementation of new releases, features, process streamlining, automations, and enhancements that can continue the evolution of the platforms.
- Security and Compliance: Implement best practices for security, compliance, and governance.
- Custom Development and Configuration: Customize Salesforce using declarative tools (e.g., Process Builder, Flows) and oversee custom development (Apex, Visualforce).
- SharePoint Optimization: Optimize and oversee development and configuration of SharePoint sites, libraries, and workflows for efficient collaboration and document management.
- End-User Support: Provide Tier 3-4 level end-user support, troubleshoot issues, and support training department on creating training sessions and materials.
- Platform Adoption and Analytics: Foster adoption of digital platforms by promoting platform features and benefits by leveraging platform analytics to track usage, identify trends, and recommend improvements.
- Project Management: Define project scope to stakeholders and digital platforms team by creating and managing timelines, ensuring deliverables meet business and strategic goals.
- Platform Integration: Oversee and lead Salesforce platform integration at various levels across the business by having a sound understanding of objectives and proactively seeking out opportunities to collaborate and engage all business units.
- Experience: Minimum 7-9 years of Information Technology and/or Information Systems experience in an enterprise environment working directly with SharePoint and/or Salesforce development, inclusive of 1-3 years of management experience.
- Certifications: Salesforce Certified Platform Developer or ability to acquire certifications within one year of employment.
- Skills: Demonstrated experience gathering business needs and technology requirements from users as well as generating end-user and technical documentation.
- Product Knowledge: Proven understanding of Salesforce and SharePoint product architecture and SDLC process.
- Integration Experience: Demonstrated knowledge of enterprise application integration, including the use of business process and forms; Collaboration services and/or document management and portal interaction.
- Physical Demands: Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
- Travel: Travel required on occasion.
