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Digital Banking Service Specialist
4 months ago
Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team.
The successful applicant will be responsible for a combination of the following:
- Customer Concierge: Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products
- Card Services: Processing customer requests regarding debit and credit cards and handling card disputes
- Wire Transfers: Processing incoming, outgoing and international wires
- ACH: Processing daily ACH files for customers as they are submitted
- Above all, offering exceptional service to both internal and external customers.
Desired Qualifications
- High school diploma or equivalent
- Ability to work independently, accurately and with attention to detail
- Strong time management skills and ability to meet daily deadlines
- Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe
- Ability to communicate and interact with a variety of people both within the team and other departments
- Ability to handle and resolve recurring issues
- Excellent verbal and written communication skills
- Schedule: M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am - 6:00 pm, Every 6 weeks Sat. 8:50 am - 12:10 pm (Full-time)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
