Customer Service Associate
3 weeks ago
Job Title - Department Customer Service Associate - Customer Service Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Mid Atlantic Work Hours per Week 40 Requirements High school diploma or GED. Minimum of one year of banking or financial services in a customer service role preferred. Previous contact center experience preferred Job Description This position will work the following alternate shift: A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 8:00am to 7:00pm. SUMMARY: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. Able to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution. Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to work under pressure. Ability to be collaborative with co-workers and employees. Team player with a positive outlook. Ability to maintain confidentiality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Learns and maintains knowledge of deposit, loan and digital banking services and other banking products. Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready/not ready time and customer satisfaction. Provides customer service via various communication channels (phone, chat and email). Quickly and accurately assesses the urgency of customer requests and prioritize accordingly. Quickly resolves customer issues and complaints involving both confidential and financial information. Serves as liaison between customers and other bank departments and vendors. Provides the bank with continual feedback about the usability of our services based on customer interactions. Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work. May be assigned other job duties and or responsibilities with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems. Ability to type with speed and accuracy. Able to operate standard office equipment, including phones, computer and peripherals. Strong organizational and prioritizing skills. Strong time management skills. Able to multi-task in a fast-paced environment. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Ability to work independently. #J-18808-Ljbffr
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School Cafeteria/Food Service Associate
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Chattanooga, United States Customer Driven Staffing - Tennessee Full timeJob DescriptionJob DescriptionWell known Christian school is looking for a dependable and proficient School Cafeteria Food Service Associate. The ideal candidate must have prior proven experience working with food preparation service and will undergo a 7 year NCRD background. Prior experience working in a school cafeteria is recommended but not necessary.Job...
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Customer Service Associate
3 weeks ago
Chattanooga, United States Zips Car Wash Part time $12Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 4907 TN-58, Chattanooga, TN, is the perfect position for you! You will bring joy to people’s...
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Customer Service Associate
2 months ago
Chattanooga, United States Zips Car Wash Full timeJob DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 4907 TN-58, Chattanooga, TN, is the perfect position for you! You will bring joy to people’s...
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Customer Service Associate
2 weeks ago
Chattanooga, United States Zips Car Wash Part time $12Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 4907 TN-58, Chattanooga, TN, is the perfect position for you! You will bring joy to people’s...
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Customer Service Associate
1 week ago
Chattanooga, Tennessee, United States Extended Stay America Full timePosition Overview:The role of the Customer Service Associate is essential in ensuring a remarkable experience for our visitors. This position is dedicated to delivering exceptional service and support to all guests.Key Responsibilities:- Provide assistance to guests at all times, ensuring their needs are met with professionalism and care.- Manage incoming...
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Lead Customer Service Associate
2 months ago
Chattanooga, United States Zips Car Wash Full timeJob DescriptionJob DescriptionWhy You’ll Love This Lead Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at Zips Car Wash located at 4907 TN-58, Chattanooga, TN, is the perfect position for you! You will bring joy to people’s...
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Lead Customer Service Associate
3 weeks ago
Chattanooga, United States Zips Car Wash Full time $14Job DescriptionJob DescriptionWhy You’ll Love This Lead Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at Zips Car Wash located at 4907 TN-58, Chattanooga, TN, is the perfect position for you! You will bring joy to people’s...
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Customer Service Retail Associate
2 weeks ago
Chattanooga, Tennessee, United States Burlington Full timeIf you are looking for a dynamic role with one of the leading off-price retail chains in the country, consider the opportunity to work as a Retail Sales Associate at Burlington Stores, Inc. Are you a friendly, enthusiastic individual with excellent organizational abilities? Do you thrive in a fast-paced environment where teamwork is essential to achieving...
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Customer Service Associate
7 days ago
Chattanooga, Tennessee, United States Debo's Diners Full timePosition OverviewAre you interested in being a vital part of a renowned American establishment with pathways for growth? As a Customer Service Associate, you will be the friendly face that welcomes and serves our patrons their finest quality steakburgers and milkshakes.Employee Benefits:Shared Tips - Tips are distributed among all team members on the shift,...
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Customer Service Associate
2 weeks ago
Chattanooga, Tennessee, United States Debo's Diners Full timePosition OverviewAre you interested in being part of a well-established American brand with pathways for career growth? As a Customer Service Associate, you will be the friendly face that welcomes and assists our patrons with their premium steakburgers and milkshakes.Employee Benefits:Tip Sharing - Tips are distributed among all team members on the shift,...
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Customer Service Account Associate
2 months ago
Chattanooga, United States T-Mobile US, Inc. Full timeAt T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple Customer Service, Associate, Account, Total Rewards, Mobile, Service, Retail
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Customer Service Associate
1 week ago
Chattanooga, Tennessee, United States Debo's Diners Full timePosition OverviewAre you ready to represent a renowned American establishment with pathways for growth? As a Customer Service Associate, you will be the friendly face that welcomes and serves our patrons with the finest quality steakburgers and milkshakes.Employee Advantages:Shared Tips - All tips are pooled among team members during shifts, with associates...
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Sales Associate
2 days ago
Chattanooga, Tennessee, United States PCRK Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at PCRK Group. As a Sales Associate, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesDrive membership sales and member retention through effective sales strategies and customer...
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Customer Service Associate
3 weeks ago
Chattanooga, United States iFixit Full timeAbout Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix...
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Business Office Associate
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Chattanooga, Tennessee, United States CarMax Full timeJob SummaryThis is a challenging and rewarding role that requires exceptional customer service skills and the ability to work in a fast-paced environment. As a Business Office Associate, you will be responsible for providing top-notch customer service, processing paperwork, and working with the sales team to ensure a seamless customer experience.Key...
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Healthcare Customer Service Associate
2 weeks ago
Chattanooga, Tennessee, United States Siskin Children's Institute Full timePosition Type:Full-timeOverview:Siskin Children's Institute is on the lookout for a Healthcare Customer Service Associate (HCSA) to join our dedicated team. This role is integral in providing support for medical and therapeutic services aimed at assisting children with developmental challenges. The HCSA must be adaptable to varying schedules, including...
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Customer Service Associate
2 months ago
Chattanooga, United States iFixit Full timeAbout Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix...
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Sales & Customer Service Associate
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Chattanooga, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Frazier 345 Frazier Avenue, Suite 108 Chattanooga, Tennessee 37405 Do you have a passion for helping others? At the Massage Envy Frazier franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...
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Rural Carrier Associate
1 week ago
Chattanooga, Tennessee, United States US Postal Service Full timeJob Summary:As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route. This role requires a high level of customer service and attention to detail, as you will be interacting with customers on a daily basis.Key Responsibilities:Deliver mail and packages to...
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Customer Service Representative
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Chattanooga, Tennessee, United States Spare Time Entertainment Full time**Job Summary**We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Spare Time Entertainment. As a Guest Service Associate, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our entertainment center.**Key...