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Customer Engagement Representative

2 months ago

Chattanooga, Tennessee, United States Mvix Digital Signage Full time

Customer Service Associate

Join a dynamic team that has significantly influenced on-site digital experiences for a diverse range of clients across various industries.

As a prominent provider of digital signage software and solutions, we cater to numerous sectors and applications with our innovative technology. Our SaaS platform enhances business outcomes through effective communication with both internal and external stakeholders.

The Customer Experience Associate will collaborate with a vibrant team of business development professionals, solutions consultants, marketing specialists, and client experience agents. You will engage with an award-winning software product that has received multiple accolades over the years, driving our SaaS model and cloud-based applications for digital signage solutions, video walls, and interactive kiosk systems.

Key Responsibilities:

  • Facilitate conference calls and webinars with clients to nurture long-lasting relationships.
  • Design and execute surveys and polls for various client segments to uncover challenges in the customer journey.
  • Create and implement email campaigns to maintain awareness of our solutions and services.
  • Analyze client feedback to enhance service delivery.
  • Propose and assist in executing process improvements, pricing adjustments, and service delivery model enhancements to maximize solution value and customer lifetime value (CLV).
  • Generate quotes, orders, and invoices, and follow up on payments and receivables.
  • Address client inquiries and resolve customer-side issues directly.
  • Direct customer-side issues to relevant departments as necessary, while overseeing customer experience for optimal service delivery.
  • Participate in trade shows and networking events to strengthen customer relationships.

Benefits Include:

  • Generous paid time off, sick leave, and holidays.
  • Health and dental insurance coverage.
  • Company-sponsored travel opportunities.
  • Ongoing certification and professional development opportunities.
  • Competitive 401k matching.
  • Flexible working hours (no weekend or overnight shifts).
  • Gym membership reimbursement.
  • Life and short-term disability insurance.

Schedule:

Standard 8-hour shifts, Monday to Friday.

COVID-19 Precautions:

Remote interview process, provision of personal protective masks, social distancing measures, virtual meetings, and thorough sanitizing and cleaning procedures.

We foster a collaborative environment with team-building events, milestone celebrations, and more, all while adhering to safety protocols.

We look forward to connecting with you soon.