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Prior Authorization Team Lead

2 months ago

Farmers Branch, United States Cloud Rx Pharmacy Full time

Position Summary

At Cloud Rx, the Prior Authorization Team Lead for a non-dispensing pharmacy will be responsible for leading and managing the daily operations of the pharmacy technician team. Your role will be crucial in maintaining a high level of efficiency, accuracy, customer, and client service within the pharmacy. Working closely with the leadership team, you will play a key role in optimizing workflow and training while ensuring technicians are following relevant policies and processes. Additionally, you will have responsibility for various operational aspects, including queue management, team performance, attendance, payroll, and being the face of Cloud Rx to client staff. At Cloud Rx, we understand that our business thrives when our employees thrive, and it begins with hiring the right Prior Authorization Team Lead. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Team Management: Supervise and guide a team of pharmacy technicians, ensuring they perform their duties efficiently and effectively. Schedule and assign daily tasks to pharmacy technicians based on workload and priorities. Monitor team performance, provide feedback and coaching to enhance individual and group productivity. Oversee attendance and ensure compliance with all pharmacy's attendance policies. 
  • Payroll Management: Collaborate with HR and relevant departments to manage payroll processes for the pharmacy technician team accurately and timely. 
  • Key Performance Indicators (KPIs); Collaborate with leadership to set and track key performance indicators for the pharmacy technician team to measure productivity and identify areas for improvement, ensuring client service levels are met. Develop strategies to achieve and exceed KPI targets, driving overall team performance. 
  • Coaching and Development; Provide ongoing coaching and mentorship to pharmacy technicians to support their professional growth and enhance their skills. Conduct performance evaluations and develop performance improvement plans when necessary. 
  • Onboarding New Clinics; Collaborate with the leadership to onboard new clients, ensuring a smooth integration process and providing necessary support. 
  • Patient Escalation; Act as an escalation point for patient and client related issues, ensuring prompt resolution and exceptional customer service. 
  • Face of Cloud Rx to the Clinics; Serve as the primary point of contact for clients, fostering strong relationships and addressing any concerns or inquiries promptly. 
  • Queue Management: Monitor prescription queues to optimize workflow and ensure prescriptions are processed efficiently.
  • Other assigned duties. 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High school diploma or equivalent (Bachelor's degree preferred). 
  • Certified Pharmacy Technician (CPhT) license or equivalent certification. 
  • Proven experience as a pharmacy technician with a record of excellence in the role. 
  • Prior experience in a leadership or supervisory position is preferred. 
  • Strong knowledge of pharmacy operations, regulations, and industry best practices. 
  • Excellent communication and interpersonal skills. 
  • Ability to manage and prioritize tasks in a fast-paced environment. 
  • Detail-oriented with a focus on accuracy and quality. 
  • Proficient computer skills, including experience with pharmacy software systems. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

  • Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and bending. 
  • The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is also occasionally required to sit and stoop, kneel, or crouch.
  • The employee must occasionally lift and/or move up to thirty pounds.