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Coordinator of Patient Administration

4 months ago

Macon, United States ZOLL Medical Full time

CMS, Softaid.local

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

Field based representative responsible for increased levels of revenue attainment and resolution of unbilled exception management with CMS physicians, other healthcare professionals and support staff.

Essential Functions

  • Facilitate additional documentation collection when indicated for medical orders and authorizations to ensure timely and accurate claims processing by the payor.
  • Conduct complete patient reviews with healthcare professionals and office staff.
  • Develop and execute strategies and tactical plans to increase the utilization of electronic ordering and other initiatives to drive clean first-time order submissions.
  • Ensures timely processing of required paperwork to prevent delays in patient fitting, billing, and recovery of products.
  • Monitor Unbilled Patient Exception Status report, with timely procurement & submission of missing documents to Reimbursement Operations department including management of recurring revenue.
  • Effectively manage patients through Transition of Care and additional Reimbursement processes.
  • Responsibility for improved Claims Billing yield within a defined geography consisting of assigned Accounts.
  • Develop and master a full working knowledge of all 3rd party payer requirements
  • Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions, thus ensuring an increase in successful first-time order submission.
  • Conduct monthly meetings with Manager to review exceptions priority related to conversion of billable patients.
  • Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams).
  • Achieves and maintains acceptable performance metrics
  • Comply with Standard Operating Procedures, particularly HIPAA
  • Participate in any and all reasonable work activities as assigned and deemed appropriate by management
Required/Preferred Education and Experience
  • High School Diploma /GED required
  • Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales.
  • Healthcare/Medical Device (Clinical or Billing) experience preferred
  • Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction.
Knowledge, Skills and Abilities
  • Ability to proactively plan and work autonomously in close collaboration and communication with others.
  • A high sense of urgency and flexibility to one's schedule.
  • Superior organizational skills with the ability to multi-task.
  • Problem solving mentality, while being accountable for each task from beginning to end.
  • Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred.
  • Effective team player who is also capable of working independently with strong self-motivation.
Physical Demands
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk.
Working Conditions
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors' offices and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally may be required work atypical hours (evenings and weekends) based on business needs.


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.