IT Support Specialist for Endpoints

2 months ago

Seattle, United States Dowbuilt Full time

We're hiring an IT support specialist for endpoints to assist employees with endpoints and peripherals, managing printing services company-wide, incident response, and providing help desk and SaaS application support. WHAT YOU'LL DO As IT Support Specialist for a national general contractor, you’ll be responsible for: Preparation of endpoints Purchasing of equipment: endpoints and peripherals Managing printing services company-wide: Leases – tracking, ending, reporting to accounting, Coordination of the maintenance of existing equipment. Stocking of toner and paper. Identification and acquisition of new equipment. Job site setup and support. Accountable for punctual attendance in meetings, meaningful contributions, and proactive communication of strategic directives or issue resolutions to both IT management and internal and external collaborators. Other duties as assigned. Help Desk / Support Providing end user help desk support for local and remote employees Providing end user training in hardware and software. Incident Response Managing containment, recovery, prevention, documentation, and communication in accordance with internal protocols for cybersecurity incidents. Being proficient at MS O365 Entra administration. SaaS Administration Being lead admin for one or more of Dowbuilt’s SaaS applications, such as Egnyte, HRIS, Acumatica, O365. WHAT YOU BRING As our IT Support Specialist for Endpoints, you'll confidently and professionally represent Dowbuilt, with a positive attitude and customer service-driven approach. To succeed in this position, you’ll bring: Certificate training or degree in IT preferred (CompTIA, Microsoft Fundamentals, IT or CS degree or equivalent). Experience at a help desk or with equipment. Proficiency with MS Office Suite (Outlook, Excel, Word). Experience with applications such as Smartsheet, Egnyte, Slack, and Jira is preferred. Dowbuilders are held to the following standards around effective communication (both written and verbal): Clear—main ideas easily identified and understood. Concise—gets to the point without using unneeded words or images. Concrete—includes specific examples or explanations. Persuasive—refer to objective criteria such as industry practice, project limitations and precedent. Self-aware—remain flexible, curious, and courteous in all communications. Strong organizational skills and ability to juggle competing deadlines and projects. Flexible and adaptable: the ability to switch gears and balance multiple priorities effectively. Ability to establish and maintain effective relationships with management, employees, vendors, and the general public. Attention to detail and ability to follow through in a timely manner. A customer service mindset. Be a team player with a positive attitude. Operate with a high level of integrity and emotional intelligence. Ability to seek solutions and resolve problems independently. A combination of self-reliance, grit, and communicative collaboration. Demonstrate and support a culture of diversity, equity, and inclusion. WHAT WE OFFER We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our biggest asset (our team members) by providing benefits that support you at work and in life: Competitive pay commensurate with skills and experience ($25-$30 per hour) 100% paid medical, dental, vision, and basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH 401(k) retirement savings plan with employer profit-sharing contribution 8 paid holidays each year, no waiting period Paid Time-Off (PTO) Education reimbursement Mentorship and career development opportunities WHO WE ARE Dowbuilt is a construction company that was founded by top Pacific Northwest builder Jim Dow in 1980, and now our talented teams can be found from coast to coast. We focus on cutting-edge residential projects, innovative new construction, challenging remodels, and additions as well as home service – all of which require precision and impeccable attention to detail. We work with top architects, and our builds have been featured in publications including Architectural Digest, Architectural Record, and Dwell. The culture at Dowbuilt is one of care. Care for our people, care for our clients, care for the craftspeople we partner with - all resulting in care for the incredible designs we bring to life. HOW YOU'LL GROW We’re committed to investing in our team members’ ongoing professional development. At Dowbuilt, we want everyone to have equal opportunity to play to their strengths, fill gaps in knowledge, and grow professionally. We believe that effective career development requires two-way, open communication between employee and manager. Expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out where your career will take you at Dowbuilt. Dowbuilt is an equal opportunity employer that values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Powered by JazzHR

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    2 months ago

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