Technical Support Specialist

1 month ago

Seattle, Washington, United States Flexe Full time

Flexe solves the hardest omnichannel logistics problems for the world's largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. Flexe is transforming the $1.6T logistics industry.


We are looking for a Tech Support Specialist to help make all this possible.

As a Tech Support Specialist, you will join an infrastructure team that's passionate about supporting internal customers. Here at Flexe, we believe that infrastructure drives innovation. That is why we value our infrastructure as much as the core product. Our goal is to build innovative, world-class technology to disrupt the supply chain industry.

What You'll Do:

  • Network Support. Monitor primary and redundant internet connections for reliability. Manage cloud-based email. Review and troubleshoot logs and related system reports.
  • Phone System, Conferencing, and AV Support. Ensure functionality of all phones, conferencing systems and overall AV support. Troubleshoot setup problems for staff and train staff in equipment usage.
  • User Hardware & Software Support. Maintenance of all computer/phone/printer/badge reader equipment, and the installation of all new hire workstations. Troubleshoot hardware and software problems and ensure software and hardware have latest upgrades and patches as available.
  • Equipment Procurement and Selection. Monitor expenses, repairs and purchases of user equipment and software. Research and purchase required equipment and software at competitive prices.

What we're looking for:

  • 3+ years of experience in network management, desktop support, and the delivery and management of information technology services.
  • Strong knowledge of cloud based workspace tools including Google Workspace, Microsoft Office, and endpoint management tools.
  • Excellent troubleshooting, communication, organization and time management skills.

The salary range for this role is $72,500 to $107,000 depending, in part, on candidate location. Recruiting will confirm the specific range for the candidate location in the initial phone screen. All employees receive company equity as part of their compensation package.

#LI-AS1
#LI-Remote
#BI-Remote


Benefits:

Our benefits package at Flexe is thoughtfully designed to help our employees lead healthy lives inside and outside of work.

  • Medical, dental, and vision insurance
  • 401k with employer match
  • Flexible Time Off Policy, with 10 company paid holidays
  • 2 days of volunteer time off
  • 12 weeks of company-paid parental leave
  • Fully remote, in-office, or hybrid work environment
  • Monthly home internet stipend
  • Employee support groups, social groups, and mentorship program
  • Employee-driven programs for volunteering
  • Access to free LinkedIn Learning courses

Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

Flexe is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Founded in 2013 and headquartered in Seattle, Flexe solves the hardest omnichannel logistics problems for the world's largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allow Flexe customers to move fast, at scale, and with precision.

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