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Customer Support Specialist
2 months ago
Company Overview:
360 IT Professionals is a leading Software Development Company located in Fremont, California, specializing in comprehensive technology services including Mobile development, Web development, Cloud computing, and IT staffing.
By integrating advanced Information Technology skills into all aspects of our services, we effectively cater to our diverse clientele, delivering innovative and practical IT solutions tailored to their unique needs.
Role Overview:
The Client Service Representative will be responsible for managing customer service inquiries and ensuring client satisfaction with our operations. Key responsibilities include:
- Handling customer service calls and addressing patient and client inquiries.
- Assessing client satisfaction with our services and performance.
- Assisting Sales representatives in identifying, educating, and securing new business opportunities.
- Supporting the billing department in the collection of payments from clients and patients.
- Keeping management informed of trends or changes in the service area.
- Participating in departmental quality assurance initiatives.
- Performing additional duties as assigned.
Qualifications:
Licensure/Certification:
Must possess a valid driver's license without restrictions.
Experience:
Candidates should demonstrate excellent communication and customer service skills, proficient keyboard and computer abilities, and accurate data entry capabilities. The ability to thrive in a fast-paced environment and a basic understanding of medical terminology is essential. A minimum of 6 months of experience in a Specimen Processing department is required for consideration.
We are committed to delivering high-performance products that are meticulously developed to meet the specific needs of your organization.
