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IT Support Specialist
2 months ago
Position: IT Support Specialist
Overview:
Prime Team Partners is in search of an IT Support Specialist to deliver exceptional technical assistance and support to users within the organization. This role is pivotal in troubleshooting both hardware and software challenges, ensuring a seamless experience for all end-users.
Key Responsibilities:
- User Assistance: Address IT support inquiries through various channels, ensuring timely and professional responses.
- Technical Troubleshooting: Identify and resolve issues related to desktops, laptops, printers, and mobile devices.
- Network Support: Assist with connectivity challenges, including Wi-Fi and VPN setups.
- Remote User Support: Ensure remote users have secure access to necessary resources.
- System Setup: Install and configure operating systems and applications, ensuring all security updates are applied.
- User Account Management: Oversee user accounts and permissions across multiple systems.
- Documentation: Create and maintain documentation to support IT activities and solutions.
- Team Collaboration: Work alongside other IT professionals on projects aimed at enhancing IT services.
- Asset Oversight: Assist in managing IT assets and inventory.
- User Training: Conduct training sessions to improve user proficiency with IT systems.
- User Advocacy: Represent user interests in discussions with other IT teams.
- Consultative Support: Offer alternative solutions based on user needs.
Qualifications:
- Degree in Information Technology, Computer Science, or a related discipline is preferred.
- Experience in IT support or helpdesk environments.
- Proficient in Windows and Mac operating systems, as well as common software applications.
- Understanding of network protocols and basic troubleshooting.
- Familiarity with Active Directory and remote support tools.
- Strong analytical skills and the ability to work independently or collaboratively.
- Excellent communication skills, capable of conveying technical information to non-technical users.
- Ability to manage multiple priorities in a dynamic environment.
- Relevant certifications are advantageous.
Prime Team Partners is committed to fostering an inclusive workplace. We do not discriminate based on any protected characteristics. Hired candidates will enjoy a range of benefits, including medical, dental, and vision coverage, as well as a 401K plan after a specified period of employment.
