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BDC Representative

3 months ago

Bay City, United States Thelen Auto Group Full time
BDC Representative

Pay

$13.00 per hour

Job type
  • Full-time
Schedule
  • 8 hour shift
  • 8:oo AM - 5:00 PM Monday - Friday with a 9:00 AM - 3:00 PM Saturday on a rotational basis
Benefits
  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Life insurance
  • 401(k) matching
  • Referral program
  • Health savings account
Job description

Start your future with Thelen Auto Group. We are looking to fill a full-time position with someone that is positive, reliable, energetic and able to work well while multi-tasking to fill our Internet/BDC Representative position.

Responsibilities
  • Receive inbound calls from current and potential customers by answering a multi-line phone system and direct calls accordingly
  • Perform service department outbound follow-up calls
  • Complete, respond to, and assign internet leads, throughout the entire dealership group accordingly
  • Provide outstanding customer service on all calls and online inquiries
  • Help with photo operations, including editing and website uploading and tagging
  • Help maintain customer database
  • Other tasks as assigned
Qualifications
  • Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
  • Ability to multi-task easily
  • 1 year Customer Service experience
  • Multi-line phone experience with excellent phone etiquette
  • CRM and photo editing experience is a plus, but not required. We will train the right person
  • Ability to sit in front of a computer and on the phone for long periods of time.
  • Must have a strong attention to detail
  • Excellent verbal and written communication skills
  • Monday through Friday availability, Saturdays are required on a rotational basis
  • Ability to talk and type at the same time