Infrastructure Engineer

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Infrastructure Engineer (Senior or Mid-level) This position can be worked remotely from anywhere within the tri-state area. Occasional onsite visits might be necessary. Job Summary: The Infrastructure Engineer (Senior or Mid-level) is responsible for the implementation of technical solutions to fulfill business requirements using sound, proven, industry best practices and in accordance with enterprise architectural standards and engineering methodology. Develops and presents recommendations and options to leadership. Analyzes and resolves complex issues related to both private and public cloud infrastructure engineering and operations, system software, storage management, backup methodology, virtualization, monitoring and management tools, business continuity, high availability solutions, provide cloud services estimates and implements both private and public cloud IaaS, PaaS and SaaS solutions. Analyzes, coordinates, and implements infrastructure projects. Monitors system performance and capacity and provides periodic system status reports to department management and provides proactive remediation. Analyzes reports to identify trends and opportunities for process and technology enhancements and coordinates system enhancements with architectural team. Provides cost and trend analysis and resolutions to critical cloud Infrastructure problems. Acts as a technical escalation point for team members. Responsibilities: PLAN: Works with architects, project managers, and other stakeholders to analyze requirements and design technical solutions to meet various healthcare and research community needs. Conducts advanced research on new technologies and techniques, providing recommendations and roadmaps for implementation. Recommends appropriate technologies for the technology domain(s) within the scope of responsibility. DELIVER: Deploys and maintains hyperconverged systems and solutions in a hybrid cloud environment. Manages and supports Windows, Linux, Azure & VMware infrastructure. Administers and supports the backup and recovery infrastructure. Develops support plan with key IT stakeholders. Services, incidents, and changes request ticket management Provides on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts. COLLABORATE: Works closely with architects and stakeholders to ensure that infrastructure initiatives are successfully implemented. Works closely with network, security, development, application, and support teams in the implementation of infrastructure components that support emerging technologies and applications. Mentors/develops more junior level infrastructure engineers. CONSULT: Serves as liaison between operations and architecture teams. Escalation point for server and operations teams. Reviews proposed designs/architectures, identifying risks and providing remediation recommendations in line with established standards and the enterprise’s overall architecture. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Other duties as assigned to support the unit, department, entity, and health system organization. Education and Experience- Senior Infrastructure Engineer H.S. Diploma/GED (Required). Bachelor's Degree (Preferred). 8+ years of Information Technology experience (Required). 5+ years of public and private cloud engineering experience (Required). Skills & Abilities- Senior Infrastructure Engineer Solid understanding of information systems infrastructure and application capabilities. Ability to troubleshoot, research and solve technically challenging problems. Ability to communicate with internal and external constituents. Demonstrated customer service skills. Demonstrated interpersonal/verbal communication skills. Experience collaboratively analyzing requirements, designing and implementing technical solutions across both private and public cloud technology spectrums. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization. Ability to collaborate and communicate with executive and C-level stakeholders. Ability to represent the organization’s status as a world-renowned academic medical center when working with partners, vendors, conferences, and other public forums. Ability to provide guidance and mentorship to others. Education and Experience- Infrastructure Engineer H.S. Diploma/GED (Required). Bachelor's Degree (Preferred). 6+ years of Information Technology experience (Required). 3+ years of public and private cloud engineering experience (Required). Skills & Abilities- Infrastructure Engineer Ability to communicate technical information and ideas. Demonstrated customer service skills. Demonstrated interpersonal/verbal communication skills. Ability to communicate effectively with all levels of staff. Experience collaboratively analyzing requirements, designing and implementing technical solutions across both private and public cloud technology spectrums. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization. Ability to collaborate and communicate with executive and C-level stakeholders. Ability to represent the organization’s status as a world-renowned academic medical center when working with partners, vendors, conferences, and other public forums. Ability to provide guidance and mentorship to Infrastructure Engineers and Senior Infrastructure Engineers as needed. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 200302