Client Service Manager
1 day ago
Objective:
The Client Service Manager will be responsible for managing and developing client services for Senior Helpers Honolulu office. This role includes converting leads, retention of clients, and managing the growth of hours from current clients.
Reports to:
Director of Operations
Primary Responsibilities (Including, but not limited to):
- Takes service inquiry calls and follows up with leads to meet client conversion targets.
- Has a regular communication process for new clients.
- Ensures clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members.
- Visits clients on a systematic basis to assess the quality of services as well as client and family satisfaction.
- Adapts and communicates the client care plans as needed.
- Communicates with the scheduler or Care Team Manager if caregivers need to be changed.
- Generates internal growth each month consistent with company goals.
- Completes assessments and reassessments.
- Seeks opportunities to enhance seniors’ qualify of life through various service offerings.
Qualifications
- A bachelor’s degree and three years of related work experience are strongly preferred.
- A minimum of one year of experience managing clients and employees.
- Previous home care or home health industry experience preferred.
- Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Must have excellent verbal communication and follow-up skills with prospects, clients, client families, and referral sources.
- Ability to quickly build rapport.
- Creative and innovative problem-solving skills.
- Proactively prevent and resolve issues.
- Ability to visit client homes in the assigned territory.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
- Ability to learn other software programs quickly.
- Ability to work independently and as part of a team.
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