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Client Services Associate

2 months ago

Honolulu, Hawaii, United States Kaiser Permanente Full time
Position Overview

As a Client Services Associate, you will play a crucial role in enhancing the experience of our clients by addressing their inquiries and providing comprehensive support.

Key Responsibilities
  • Inquiries Management: Handle both telephone and in-person inquiries with professionalism and efficiency.
  • Data Maintenance: Ensure accurate and up-to-date patient and insurance information is maintained within our systems.
  • Organizational Representation: Act as a representative of Kaiser Permanente, embodying our values and commitment to quality service.
  • Account Resolution: Investigate and resolve account-related inquiries, ensuring client satisfaction.
  • Knowledge Development: Stay informed about Kaiser Permanente's services and policies to provide accurate information to clients.

This role requires a strong focus on customer service, attention to detail, and the ability to navigate complex inquiries effectively. Join us in our mission to provide exceptional healthcare services and support to our community.