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Technical Specialist II

3 months ago

Dallas, United States H-E-B Full time
Responsibilities

H-E-B is a leading innovator in technology. Our Information Solutions (IS) Partners design, construct, implement, support, and/or repair technology solutions that the business needs.

As a Technical Specialist II, you will provide technical support services required to maintain H-E-B's computing infrastructure.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources-People-drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... insight to consider People as part of Information Solutions processes?
HEAD FOR BUSINESS... technical expertise?
PASSION FOR RESULTS... drive to learn system design and configuration?

What is the work?

Information Technology / Troubleshooting:
  • Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs, laptops, voice / data communications, iOS Devices, etc.
  • Provides services on infrastructure / system design, configuration, and support; applies mastery and understanding of how hardware / software components deliver H-E-B infrastructure strategy
  • Installs / troubleshoots / documents / supports one or more hardware or software technologies that comprise H-E-B's infrastructure with guidance and supervision by more senior Partners
  • Works with vendors to manage installation / troubleshooting / support of H-E-B infrastructure
  • Provides on-call and after-hours technology support for Admin , MWT , Store , Warehouse locations
  • Collaborates cross-functionally to review blueprints / create orders for F&E Team to process for new facility builds, remodels
  • Documents / trains on new hardware and software systems
  • Works with Innovations Team to install / test new hardware and software
  • Supports various projects and rollouts; tracks time and projects via software
  • Manages department requests for change (RFC)
  • Performs Tech Specialist I-2 duties
  • Applies knowledge and understanding to contribute to system design, configuration, and support of the following areas
Hardware:
  • Supports ground-up build from MDF, including network / server infrastructure, structured cabling, and WAN services
  • Works cross-functionally to ensure changes are complete (e.g., power, data, installations, removals)
  • New concepts / innovations
  • Network (including wireless) infrastructure
  • Windows / Apple Mac PCs and laptops
  • iOS / Android devices
  • AV / conference room systems
  • Network printers
  • Phone system management
  • Access control; burglary systems; camera / surveillance systems
Software:
  • Windows, Mac operating systems and systems management consoles
  • Platform management systems (e.g., antivirus, patch management, software deployment, inventory mgmt)
  • MS Exchange and Unified Communications
  • MS Active Directory, other LDAP tools
  • MS Office 365
  • Zoom Collaboration Tools
What is your background?
  • A related degree or comparable formal training, certification, or work experience
  • 2+ years of experience providing user support of Mac and Windows systems, Conference rooms hardware and software support, Telephony support (software and hardware)
  • Valid driver's license and excellent driving record (no DUIs) to drive company vehicle
Do you have what it takes to be an H-E-B Technical Specialist II?
  • Interpersonal skills
  • Communication and listening skills
  • Advanced PC/MAC skills
  • Advanced troubleshooting skills
Can you...
  • Function in a fast-paced environment
  • Travel by car or plane with overnight stays to support projects
  • Work extended hours
  • Regularly lift / move up to 50 lbs
  • Climb stairs / ladders as needed
What are the Perks?
  • A robust Benefits plan with coverage starting Day One
  • Dental, vision, life, and other insurance plans; flexible spending accounts; short term / long term disability coverage - Partner Care Team, for any time you have healthcare or coverage questions
  • Telehealth offers 24/7 access to board-certified doctors by phone
  • Partner Guidance allows free counselor visits
  • Funeral leave, jury duty, and military pay (subject to applicable law)
  • Maternal / paternal leave for new parents, including adoptions
  • 10% off H-E-B brand products in-store and online
  • Eligibility to participate in 401(k)
  • Opportunity to become a "Partner-Owner" after 12 months

Who We Are
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion
We hire talented people (109,000+ Partners), and give them autonomy to be creative in how they impact the business
We're a Partner-driven company with a Bold Promise - Because People Matter
We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs
We're a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day
Once eligible, our Partners become Owners in the company. "Partner-owned" means our most important resources- People-drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company

Hiring in the North Dallas area

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