IT Support Specialist

3 weeks ago


Omaha, United States BigIron Full time
Description

BigIron is looking for an IT Support Specialist to join our team This role contributes to the success of BigIron by administering IT equipment & software and providing IT support to employees. The ideal candidate will have a solid understanding of Microsoft user technologies, Windows operating system, endpoint management & security, MS Active Directory, hardware troubleshooting, and helpdesk experience. This position will have a key role in supporting and maintaining endpoint hardware, unified communications, cloud software, and security solutions. In addition, the IT Support Specialist will support BigIron through ongoing collaboration with peers, co-workers, supervisors, managers, vendors, clients, and others who do business with Big Iron.

Essential Functions:
  • Serve as the first point of contact for IT-related issues, delivering timely and effective support.
  • Document & track support requests, resolutions, and systems changes in alignment with department goals.
  • Provide prompt technical support to end-users, ensuring hardware and software are operating effectively.
  • Install, configure, and maintain IT equipment & software, including computers, printers, and peripherals.
  • Administer Microsoft 365 applications, including but not limited to Office, Exchange Online, OneDrive, and Teams.
  • Troubleshoot and resolve issues on M365 applications, cloud software, and auction-management software.
  • Collaborate with network administrators and cloud architects to maintain and troubleshoot network, Wi-Fi, and VOIP infrastructure, ensuring uninterrupted connectivity.
  • Implement security measures to safeguard against cyber threats.
  • Respond to technical issues professionally and expediently.
  • Collaborate with internal teams to optimize the user experience and enhance operational efficiency.
  • Conduct training sessions for end-users on software applications and best practices.
  • Develop and update documentation for IT processes and procedures.
  • Performs additional duties as assigned by management or required by the position.
Requirements
  • Bachelor's degree in information technology, computer science, or a related field.
  • Minimum of 1 year of experience in providing IT Helpdesk support.
  • In-depth knowledge of Microsoft 365 applications, services, and administration.
  • Strong understanding of on-site technical support and troubleshooting.
  • Familiarity with auction industry software and technology is a plus.
  • Ability to interface with 3rd party IT and helpdesk support contractor(s) to complete responsibilities.
  • Experience working with cross-functional departments is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and problem-solving skills.
  • Must have a valid driver's license and insurable driving record for occasional travel.


  • Omaha, Nebraska, United States RemX Full time

    Job OverviewOur client in the Omaha region is in search of a Technical Support Specialist to enhance their operational team. This role is pivotal in ensuring client satisfaction through effective problem resolution.Key Responsibilities:Manage the issue resolution process from initial identification to recommending corrective actions, ensuring follow-up for...


  • Omaha, Nebraska, United States RemX Full time

    Job OverviewOur client in the Omaha region is in search of a Technical Support Specialist to enhance their operations. This role is crucial for ensuring customer satisfaction through effective issue resolution. Key Responsibilities:Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring follow-up for customer...


  • Omaha, Nebraska, United States Arthur Lawrence Tech Consulting Full time

    Job OverviewPosition: Labor Support SpecialistWe are looking for a dedicated Labor Support Specialist to contribute to our operations. The successful candidate will be an industrious individual ready to engage in a variety of tasks that facilitate the efficiency of our operations.Key ResponsibilitiesAssist in the loading and unloading of materialsManage...


  • Omaha, United States DMSi Software Full time

    ** Application Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** ERPSO01261 Showing 1 location **Job Details** **Description** The Application Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to...


  • Omaha, Nebraska, United States Latino Center of the Midlands Full time

    Job OverviewPosition Title: Student Support SpecialistDepartment: Pathways to SuccessReporting To: Attendance SupervisorThe Latino Center of the Midlands is in search of a committed Student Support Specialist to enhance our initiatives. This role focuses on assisting students facing attendance challenges, collaborating with families and educational staff to...


  • Omaha, Nebraska, United States CHI Health Clinic Full time

    About the RoleAt CHI Health Clinic, we are seeking a highly skilled and compassionate Clinical Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of exceptional patient care and experience.ResponsibilitiesProvide general nursing care to patients by following established clinic...


  • Omaha, Nebraska, United States Nexus Developmental Services Of Nebraska Llc Full time

    Position OverviewSupport Services Specialists play a vital role in providing essential training and assistance to individuals with disabilities, both in residential environments and various community locations. The primary objective of this role is to enhance the skills of individuals, help them achieve personal aspirations, and cultivate meaningful...


  • Omaha, Nebraska, United States CIRCLE CITY ABA OF NEBRASKA Full time

    Job OverviewWe are seeking a dedicated Behavior Support Specialist for a guaranteed minimum 30-hour work week,where all hours worked—whether billable or non-billable—are compensated. Our operational hours are from 8am to 6pm.If you prefer a predictable and routine role, this may not be the position for you. However, if you desire a dynamic job that...


  • Omaha, Nebraska, United States Inkelaar Law Full time

    Job OverviewInkelaar Law, a distinguished legal practice, is in search of a proficient Legal Support Specialist to join our litigation department. We pride ourselves on our commitment to providing exceptional legal assistance, and we are eager to welcome a dedicated professional to our team. In this vital position, you will collaborate with attorneys in...


  • Omaha, Nebraska, United States The Reserves Network Inc Full time

    Position OverviewYour Future Employer: Are you eager to advance your career within a dynamic sector and a reputable organization? Join the largest pest management firm globally, recognized for its commitment to excellence. They are currently seeking a BILINGUAL client support specialist to enhance their team. This organization takes pride in being a reliable...


  • Omaha, United States DMSi Software Full time

    ** Desktop Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DESKT01249 Showing 1 location **Job Details** **Description** As a Desktop Support Specialist, you will provide in-house hardware and software support for DMSi employees. This includes a variety of equipment and issues such as desktops, laptops, network...


  • Omaha, United States Angel Guardian Inc Full time

    Job DescriptionJob DescriptionThe primary function of the Career Support Specialist is to assist individuals with disabilities in the areas of career planning, employment skills, and maintaining employment.Angel Guardians is looking for a Career Support Specialist to help guide individuals with disabilities to their preferred career path. Angel Guardians has...


  • Omaha, United States Angel Guardian Inc Full time

    Job DescriptionJob DescriptionThe primary function of the Career Support Specialist is to assist individuals with disabilities in the areas of career planning, employment skills, and maintaining employment.Angel Guardians is looking for a Career Support Specialist to help guide individuals with disabilities to their preferred career path. Angel Guardians has...


  • Omaha, United States FOUR POINTS FEDERAL CREDIT UNION Full time

    Job DescriptionJob DescriptionDescription:The purpose of the Support Operations Specialist is to deliver support services efficiently and economically to internal departments and members. The position is part of a team in the Member & Support Services Department that focuses on the following functions: Accounting, Payment Systems (Accounts Payable, ACH,...


  • Omaha, United States Gallup Group Full time

    Job Description Client Support Specialist - 05003 **Description** ***Provide exceptional support to Gallup clients.*** As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety of Gallup services and products, youll help clients, consumers and survey...


  • Omaha, Nebraska, United States Ooh de Lally Full time

    Key Responsibilities:As a Bar Support Specialist at Ooh de Lally, you will play a vital role in ensuring the smooth operation of our bar service. Your primary responsibilities will include:**Table and Bar Assistance:** You will be responsible for bussing and resetting tables and bar tops after guests depart, as well as greeting guests with waters and placing...


  • Omaha, Nebraska, United States RemX Full time

    Position OverviewOur client, a prominent organization in the software industry, is looking for a Technical Support Specialist to provide exceptional assistance to their clientele. Key Responsibilities:Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring customer satisfaction through follow-ups. In complex...


  • Omaha, Nebraska, United States The Salvation Army Full time

    Job Summary:Position Overview:The Salvation Army is seeking a highly skilled and compassionate Behavioral Health Support Specialist to join our team. As a key member of our Mental Health Respite Program, you will play a vital role in providing care and support to individuals experiencing mental health/substance use issues and homelessness.Key...


  • Omaha, Nebraska, United States Noll Human Resource Services Full time

    Job OverviewA prominent global organization is seeking a part-time Administrative Support Specialist. In this position, you will provide essential administrative support to senior executives, ensuring efficient operations within the company. Your responsibilities will include managing schedules, data management, client interaction, and assisting with various...


  • Omaha, Nebraska, United States Engineering Systems Inc. Full time

    Engineering Systems Inc. is seeking a highly motivated and organized Administrative Support Specialist to join our dynamic team. In this role, you will provide essential administrative and operational support to ensure the smooth functioning of our office environment. As an Administrative Support Specialist, you will be responsible for a wide range of...