Application Support Specialist

2 weeks ago


Omaha, United States DMSi Software Full time

** Application Support Specialist**

**Job Category****:** Customer Service **Requisition Number****:** ERPSO01261 Showing 1 location **Job Details**

**Description**

The Application Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to resolving customer cases, the specialist will also participate in customer training sessions, provide internal training for new employees, document creation and software testing.

**RESPONSIBILITIES AND DUTIES:**

- Provide excellent application support for DMSi's internal and external Customers.

- Define problems, analyze issues, identify the root cause and document Customer resolutions.

- Ensure a positive relationship and communication plan with Customers and Users.

- Add documentation related to Case resolution to the Knowledge Base

- Assist in identifying and implementing improvements in Customer support and communication.

- Assist other DMSi personnel in researching, testing or handling Cases

- Participates in teams, workgroups or value-added areas like Line of Business teams.

- Attend/assist with training for internal personnel or customers/prospects.

- Assist with internal projects such as improvement initiatives.

- Performs other duties as assigned.

**KNOWLEDGE, SKILLS, AND ABILITIES:**

- Customer-focused approach to problem identification and resolution.

- Strong written and verbal communication skills for training, emails, instructions, presentations, etc.

- Good analytical, logical, research and problem-solving skills.

- Ability to positively interact with all levels of the company and with others outside the company.

- Ability to maintain a high degree of professionalism and confidentiality.

- Ability to adhere to organizational policies and procedures.

- Desire to work in a collaborative, team environment.

**WORK ENVIRONMENT & PHYSICAL DEMANDS:**

Normal office environment with the use of computers and telephone systems; no unusual physical demands.

**EDUCATION AND EXPERIENCE:**

College degree in Supply Chain, Business, Accounting, Finance, MIS, other related fields or equivalent work experience.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**


  • IT Support Specialist

    4 weeks ago


    Omaha, United States BigIron Full time

    Description BigIron is looking for an IT Support Specialist to join our team! This role contributes to the success of BigIron by administering IT equipment & software and providing IT support to employees. The ideal candidate will have a solid understanding of Microsoft user technologies, Windows operating system, endpoint management & security, MS Active...


  • Omaha, Nebraska, United States RemX Full time

    Job OverviewOur client in the Omaha region is in search of a Technical Support Specialist to enhance their operational team. This role is pivotal in ensuring client satisfaction through effective problem resolution.Key Responsibilities:Manage the issue resolution process from initial identification to recommending corrective actions, ensuring follow-up for...


  • Omaha, Nebraska, United States RemX Full time

    Job OverviewOur client in the Omaha region is in search of a Technical Support Specialist to enhance their operations. This role is crucial for ensuring customer satisfaction through effective issue resolution. Key Responsibilities:Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring follow-up for customer...


  • Omaha, Nebraska, United States GE Outdoors Full time

    Job OverviewREQUIRED: VALID NEBRASKA PESTICIDE APPLICATOR LICENSE OR ABILITY TO OBTAIN ONE WITHIN 90 DAYS OF EMPLOYMENTPosition: Licensed Pesticide Application SpecialistAre you enthusiastic about horticulture and thrive in a collaborative environment? GE Outdoors (formerly Ground Effects Lawn & Landscape), a family-owned enterprise with over 19 years of...


  • Omaha, Nebraska, United States RemX Full time

    Position OverviewOur client, a prominent organization in the software industry, is looking for a Technical Support Specialist to provide exceptional assistance to their clientele. Key Responsibilities:Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring customer satisfaction through follow-ups. In complex...


  • Omaha, Nebraska, United States The Reserves Network Inc Full time

    Position OverviewYour Future Employer: Are you eager to advance your career within a dynamic sector and a reputable organization? Join the largest pest management firm globally, recognized for its commitment to excellence. They are currently seeking a BILINGUAL client support specialist to enhance their team. This organization takes pride in being a reliable...


  • Omaha, United States Gallup Group Full time

    Job Description Client Support Specialist - 05003 **Description** ***Provide exceptional support to Gallup clients.*** As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety of Gallup services and products, youll help clients, consumers and survey...


  • Omaha, Nebraska, United States InsideHigherEd Full time

    About the RoleWe are seeking a highly organized and detail-oriented Enrollment Support Specialist to join our team at InsideHigherEd. This role will provide administrative support to the Enrollment Management department, ensuring the smooth operation of our student services.Key ResponsibilitiesAdministrative Support: Provide administrative support to the...


  • Omaha, Nebraska, United States New Sherborne Farms Equipment Llc Full time

    Job DescriptionWe are seeking an Office Support Specialist to deliver essential administrative assistance, ensuring the smooth operation of our office environment. The ideal candidate will demonstrate initiative and reliability.Please note, this is not a remote position.Key Responsibilities:Inputting invoices, bills, and credit card transactions into...


  • Omaha, Nebraska, United States Noll Human Resource Services Full time

    Job OverviewWe are currently seeking a dedicated Manufacturing Support Specialist to join a local non-profit organization. This role will play a crucial part in a large-scale production environment, ensuring the seamless flow of operations. This is a temporary position with the potential for permanent placement. Availability to work on weekends is...


  • Omaha, Nebraska, United States Arthur Lawrence Tech Consulting Full time

    Job OverviewPosition: Labor Support SpecialistWe are looking for a dedicated Labor Support Specialist to contribute to our operations. The successful candidate will be an industrious individual ready to engage in a variety of tasks that facilitate the efficiency of our operations.Key ResponsibilitiesAssist in the loading and unloading of materialsManage...


  • Omaha, Nebraska, United States Duet Full time

    Position OverviewThe Office Support Specialist will deliver essential assistance to the Administrative Offices, working closely with the Leadership Team under the guidance of the Duet Executive Assistant.Adaptable work hours with potential evening or weekend commitmentsMust successfully complete a criminal background investigationMaintain confidentiality and...

  • IT Support Specialist

    2 months ago


    Omaha, United States Creighton University Full time

    Under limited to moderate supervision, provides technical solutions to faculty, staff, and students for all aspects of classroom Academic Technologies, including but not limited to displays, complex audio and control systems, and lecture capture software. Significant focus on IP based network audio and visual (AVOIP) academic technology primarily comprised...

  • IT Support Specialist

    3 months ago


    Omaha, United States Creighton University Full time

    Under limited to moderate supervision, provides technical solutions to faculty, staff, and students for all aspects of classroom Academic Technologies, including but not limited to displays, complex audio and control systems, and lecture capture software. Significant focus on IP based network audio and visual (AVOIP) academic technology primarily comprised...


  • Omaha, Nebraska, United States CHI Health Clinic Full time

    About the RoleAt CHI Health Clinic, we are seeking a highly skilled and compassionate Clinical Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of exceptional patient care and experience.ResponsibilitiesProvide general nursing care to patients by following established clinic...


  • Omaha, Nebraska, United States Latino Center of the Midlands Full time

    Job OverviewPosition Title: Student Support SpecialistDepartment: Pathways to SuccessReporting To: Attendance SupervisorThe Latino Center of the Midlands is in search of a committed Student Support Specialist to enhance our initiatives. This role focuses on assisting students facing attendance challenges, collaborating with families and educational staff to...


  • Omaha, Nebraska, United States Worldwide TechServices Full time

    Position OverviewAt Worldwide TechServices, we are committed to providing advanced technology solutions and services to a wide array of clients. As a prominent player in the sector, we deliver infrastructure and professional services to leading technology providers, businesses, and consumers across the globe.Role DescriptionThe PC Support Specialist position...


  • Omaha, United States Carson Group Holdings, LLC Full time

    Job DescriptionJob DescriptionWho We AreIn an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or...


  • Omaha, United States Carson Group Holdings, LLC Full time

    Job DescriptionJob DescriptionWho We AreIn an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or...


  • Omaha, Nebraska, United States RemX Full time

    Position OverviewThis role is a direct hire opportunity with a prominent, award-winning national company specializing in flooring, countertops, and wall tiles. The Flooring Customer Support Specialist will engage with clients at the Omaha location, assisting them in selecting products and managing their orders efficiently.The standard work hours are from...