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Customer Account Manager

2 months ago

San Leandro, United States CR&R Incorporated Full time
Job Details

Job Location
San Leandro, CA - San Leandro, CA

Position Type
Full Time

Salary Range
$21.00 - $24.00

Job Shift
Day

Description

Haulaway Storage Containers is a subsidiary of CR&R Incorporated. Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry.

Haulaway Storage Containers has service centers throughout the western United States, serving Arizona, California, Oregon, Washington, Nevada, Utah and Colorado

Position Overview:

The Customer Service Representative is responsible for managing all aspects of the container needs for new and house account customers and monitoring all sales data tools. You will focus on quarterly measurable account growth, routine work orders, driver logs, and vendor invoice payments. The Account manager will also coordinate with other Haulaway offices for customer deliveries when required and perform all other task assigned by the Branch Manager.

Position Responsibilities:
  • Take incoming calls from customers and other Haulaway branches and either handles or routes to appropriate Haulaway departments or staff members
  • Process move in, move out and other container move requests into the order entry system, coordinate with customers and Haulaway dispatch to ensure customer expectations are met
  • Perform periodic check-in contacts with House accounts on a schedule established by Branch Manager
  • Follow up with customers on deliveries/pickups after completion
  • Monitor and update sales data tools and reporting as appropriate (Salesforce, CMD, etc.)
  • Assist dispatcher with customer calls confirming deliveries or to clarify information
  • Take credit card account numbers and process payments as requested
  • Handle customer billing queries or requests for information on invoices
  • Ensure vendor invoice payment and coordination when necessary
Candidate Qualifications:
  • High School diploma at minimum, a college degree is a plus
  • Minimum of 2 years' experience in a service-related industry
  • Excellent written & verbal communication skills
  • Ability to manage multiple tasks
  • Skilled in multiple programs in the MS Office Suite as well as the ability to learn proprietary systems for business operation
  • Construction industry experience and/or account management experience
  • Bilingual in Spanish desired but not required
Company Benefits:
  • Comprehensive Medical, Dental, Vision and Life Insurance
  • Paid Vacation, Holidays and Personal Days off
  • Short and long-term disability insurance
  • 401(k) plan with a generous company match

EEO Statement:
C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.