Commercial Service Account Manager

3 weeks ago

San Leandro, California, United States Carrier Full time
About This Role

We are seeking a highly motivated and results-driven Commercial Service Account Manager to join our team at Carrier. As a key member of our sales team, you will be responsible for pursuing opportunities for service agreements, quick turn projects, and large opportunities that help our customers modernize their equipment.

Key Responsibilities
  • Sell the Full Portfolio of Carrier HVAC Service Products and Solutions
  • Create and maintain sales territory and account plans where necessary
  • Present at customer seminars to develop new and existing customer relationships and opportunities
  • Promote Carrier's value proposition linking customer objectives to Carrier solutions
  • Utilize CRM to manage customer interactions, activities, and opportunity pipeline
  • Experienced seller in attracting new customers as well as building share value with existing customers
  • Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
  • Ability to seek out or respond to repair opportunities
  • Establishing and building credibility with knowledge of Carrier products/solutions
  • Strong ability to develop and sustain customer relationships
  • Clearly articulate the value of Carrier's value offerings and how they map to the customers' needs
  • Ability to detect the Customer's buying stage and adjust selling accordingly
  • Effective presentation and communication skills
  • Prioritize on best opportunities
  • Responding to the customer requirements in a timely manner
  • Gaining the booking/order in a timely manner
  • Ability to consistently achieve sales metrics and Annual Targets
  • To effectively negotiate service agreement renewals when required
Basic Qualifications
  • High School Diploma or GED required
  • 2+ Years of experience selling within the HVAC Industry, services, or sales
  • Must be able lift/carry up to 50 lbs., climb ladders/stairs, be comfortable working on roofs/platforms
Preferred Qualifications
  • Bachelor's Degree in related field preferred
  • Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
  • Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
  • Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
  • Ability to sell directly to end user customer
  • Previous experience in selling service agreements
  • Demonstrates ability to introduce others to cross sell and upsell within their base of customers
  • Ability to work in a highly team-oriented and dynamic environment
  • Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
  • Self-motivated and able to manage many simultaneous projects and responsibilities

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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