Corporate Trainer, Call Center

3 weeks ago


Pittsburgh, United States Blink Health Full time
Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us

What You'll Do:
  • Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
  • Ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients
  • Maintain training records and prepare reports on training activities and outcomes
  • Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
  • Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
  • Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
  • Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
  • Remain knowledgeable about our product offerings to ensure you are a constant resource
  • Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery
What You'll Need:
  • Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
  • Minimum 3 years of experience in a contact center environment as a service agent is a plus
  • Proactive work ethic, constantly pushing themselves to learn
  • Strong delivery skills
  • Comfortable multitasking
  • Comfortable working in ambiguous, fast paced environments
  • Ability to build low complexity training activities, develop protocols, and edit content
  • Interest in Learning & Development
  • Technical aptitude and ability to learn complex new tools
  • Strong feedback and coaching skills, strongly preferred
  • Knowledge of the healthcare or pharmaceutical industry is a plus
  • Located in Pittsburgh or willing to relocate as this is a fully Onsite role in Robinson Township (Pittsburgh)


Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Pittsburgh, Pennsylvania, United States SPAR Full time

    **Job Summary**SPAR is hiring a Call Center Associate to join our growing team. In this role, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Answer customer calls and respond to emails and chatsProcess credit card transactions and resolve customer complaintsMaintain detailed order notes...


  • Pittsburgh, United States SPAR Full time

    Overview: Call Center Representative SPAR, a global leader in consumer solutions, is hiring Call Center Representatives to join our expanding team. Youll manage high call volumes, process transactions, resolve customer issues, and maintain detailed order notes. Successful candidates will have strong communication skills and multitasking ability Join our...


  • Pittsburgh, Pennsylvania, United States Ajilon Full time

    Ajilon is looking for a highly skilled Phone Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries and resolving issues via phone.You will need to demonstrate excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Your duties will include addressing...


  • Pittsburgh, United States Sigma Full time

    6234-1 REMOTE HR Call Center Representative, 6+ months, Contract to hire Sigma Systems Inc is looking to hire a HR Call Center Representative to work remotely for our client in Pittsburgh PA Due to the governmental nature of these positions, only US Citizens are eligible to apply. Job Summary: This job will respond to inquiries and requests received from...


  • Pittsburgh, United States First National Bank Full time

    This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customers needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar Call Center, Representative, Customer Service, Risk Manager, Retail


  • Pittsburgh, Pennsylvania, United States Rivers Casino Full time

    Job Overview:We are seeking a highly skilled Call Center Representative to join our Rivers Casino team. As a key member of our call center team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Provide accurate and timely responses to guest inquiries via phone, email, and messaging.Utilize various systems...


  • Pittsburgh, Pennsylvania, United States LogiX-Guru Full time

    LogiX-Guru is seeking a Primary Contact Center RepresentativeWe are a major banking client located in Pittsburgh, PA.This is a 4-month contract to hire position with the possibility of extension. The ideal candidate will be available to work shifts between 8:00 am and 9:00 pm with rotating weekends from 8:00 am to 5:00 pm.A free private parking lot is...


  • Pittsburgh, Pennsylvania, United States LHH Recruitment Solutions Full time

    LHH Recruitment Solutions has an immediate hiring need for a Customer Service Representative in the Pittsburgh area. This is a first shift, temp to hire position with a long-standing company that is a leader in the community.The ideal candidate will have experience in a high inbound call center environment, a strong phone presence, and be detail-oriented. A...


  • Pittsburgh, United States Rivers Casino Full time

    Title: Guest Services Representative - Rivers Casino Call CenterJob Summary: Join our team at Rivers Casino as a Guest Services Representative in our fast-paced and dynamic call center. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings. We...

  • Call Center Rep.

    5 months ago


    Pittsburgh, United States Dollar Bank, FSB Full time

    Do you enjoy helping customers over the phone in a high energy environment, where you are supporting inquiries regarding fraud, lost/stolen cards, travel notifications, credit card payments and debit/ ATM disputes? If so, this is the position for you Call Center, Credit, Customer Service, Operations, Risk Manager, Technology, Banking


  • Pittsburgh, Pennsylvania, United States Larson Maddox Full time

    About Larson MaddoxJob OverviewLarson Maddox is seeking a seasoned corporate lawyer to join their team. This individual will possess extensive experience in transactional law, particularly in the preparation and negotiation of various corporate documents.Estimated Salary:$180,000 - $220,000 per yearAbout the RoleThe ideal candidate will have a strong...


  • Pittsburgh, United States Dollar Bank Full time

    About Dollar BankDollar Bank is a financial institution that strives to inspire and strengthen its employees, customers, and communities. Our continued success is driven by exceptional employees who share our values and believe in our mission and vision.Job DescriptionWe are seeking an experienced Corporate Lender to join our Corporate Banking team. In this...

  • Call Center Rep.

    3 months ago


    Pittsburgh, United States Dollar Bank, FSB Full time

    Do you enjoy helping customers over the phone in a high energy environment, where you are supporting inquiries regarding fraud, lost/stolen cards, travel notifications, credit card payments and debit/ATM disputes? If so, this is the position for you! You will be able to display your customer service and multitasking skills that will provide our customers...


  • Pittsburgh, Pennsylvania, United States Boys & Girls Clubs of Western Pennsylvania Full time

    About the RoleWe are seeking a highly motivated Corporate Partnerships and Outreach Coordinator to join our team at Boys & Girls Clubs of Western Pennsylvania.This role is responsible for developing and growing corporate partnerships, coordinating partnership meetings, data entry, and other tasks as assigned by the Corporate & Community Engagement...


  • Pittsburgh, Pennsylvania, United States QBS, provider of Safety-Care Full time

    Role OverviewThe primary role of this position is to deliver QBS-designed training programs, primarily Safety-Care, to customers requiring skills in behavior change and management. This involves conducting training classes in various settings, including educational, residential, and treatment environments, using a Train-the-Trainer model.As a Master Trainer,...


  • Pittsburgh, United States Dollar Bank Full time

    Job OverviewDollar Bank is seeking an experienced Corporate Banking professional to join its team in Pittsburgh. As a key player in the Corporate Banking division, you will be responsible for building and maintaining commercial lending relationships with businesses across the region.About UsDollar Bank is a leading financial institution dedicated to serving...

  • Corporate Receptionist

    3 months ago


    Pittsburgh, United States PITT OHIO Full time

    Overview: PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Corporate Receptionist to join our team at our Corporate office in Pittsburgh, PA . We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount...


  • Pittsburgh, United States BNY Full time

    ~Vice President, Corporate Actions Manager II (Hybrid)~ At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...


  • Pittsburgh, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center Representative Business Unit: Retail Operations Reports to: Contact Center Supervisor Position Overview: This position is responsible for handling a high volume of...

  • Sr. Corporate

    2 months ago


    pittsburgh, United States HRT Solutions Full time

    Sr. Corporate & Trade Communications Manager VisitPITTSBURGH is a tourism development organization dedicated to expanding the tourism economy across Allegheny County. The organization generates positive economic impact across the tourism verticals of business events, sports, and leisure travel. VisitPITTSBURGH achieves its goals, including ensuring the...