Call Center Representative

2 months ago

Pittsburgh, United States SPAR Full time

Overview:

Call Center Representative

SPAR, a global leader in consumer solutions, is hiring Call Center Representatives to join our expanding team. Youll manage high call volumes, process transactions, resolve customer issues, and maintain detailed order notes. Successful candidates will have strong communication skills and multitasking ability

Join our dynamic and innovative team. APPLY TODAY

What we offer:

  • Competitive pay
  • Benefits (Medical, Dental, Vision, Life, etc.)
  • 401 K/ Roth
  • Training and Career Development
  • Tuition reimbursemen

Responsibilities:

  • Respond to customer inquiries
  • Answer high volumes of calls and place outbound calls
  • Process credit card transactions
  • Handle and resolve customer complaints
  • Complete call logs and reports
  • Detailed order notes (within the work order system)
  • Creating, Requesting and Delivering COI (insurance
    documents)
  • Use of Text Request Software with customers and SPAR
    Technicians
  • Use of Google Maps to better understand geography of
    orders
  • Cross Training for Dispatcher responsibilities and filling in
    when required

Qualifications:

  • Flexibility
  • Must have a dedicated, quiet, - distraction free work
    area.
  • High-speed internet service
  • Ability to multi-task


ADDITIONAL DUTIES, RESPONSIBILITIES AND/OR EXPERIENCE:

  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation - empathetic
  • Adaptability
  • Initiative
  • Bilingual/Spanish speaking desirable
  • Flexibility with schedule
  • Other duties as assigned

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies. We offer end-to-end services to ensure our client's product is available and presented most compellingly. We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.

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