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Technical Services Specialist Job Details | STIHL

1 month ago

Centralia, United States STIHL Full time



About Us

As a family-owned company, it's the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

STIHL is seeking a highly motivated, passionate Technical Services Specialist to join our team With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team.

Company Benefits Include:

  • Multiple bonus opportunities with potential annual merit increases
  • Medical, Dental & Vision Insurance
  • Company Paid Short & Long-Term Disability
  • Company provided Life Insurance
  • Fully vested after 5 years Pension Plan
  • 401k Plan with employer match
  • Vacation & Sick time with 11 paid holidays
  • Salary starting at $55,000/year



Job Duties & Responsibilities

  • Evaluate and process warranty claims in eService following the guidelines set forth in the current STIHL Warranty Policy and Procedure Manual.  
  • Conducts in-house and on-site training and service seminars for dealers.  Communicates new developments from STIHL Inc. or STIHL Germany with respect to service issues or part specifications.
  • Resolve dealer and end-user technical issues, complaints and concerns by phone, email and other forms of communication. Develops communications pertaining to common service problems and distributes as needed.
  • Maintain a liaison with STIHL Inc. Technical Services, Product Management and Parts departments to report and resolve technical and other related field issues as they arise.
  • Attend Service Workshops and Seminars to stay up to date with current products and technologies. 



Specifications

  • Proficiency in MS Office and other web-based programs
  • Public speaking, oral, and written communication skills
  • OPE industry experience preferred
  • Willingness to improve and learn new skills