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Technical Support Specialist
2 months ago
Position Overview
Compensation: $0 per hour
At Great Wolf Lodge, the IT Systems Maintenance Expert plays a crucial role in delivering technical assistance for the lodge's operational systems. Reporting to the IT Manager, this position encompasses a variety of responsibilities including the installation and upkeep of workstations and printers across the resort, managing local servers, and overseeing network performance, hardware functionality, connectivity, and data backups.
Key Responsibilities
- Collaborate with on-site personnel regarding system-related challenges associated with the Property Management System (PMS) and Point of Sale (POS) systems.
- Proactively monitor and manage the network, workstation operating systems, security protocols, data backups, and servers pertinent to the resort's IT infrastructure.
- Assemble, disassemble, repair, install, and remove computers and related equipment as authorized by corporate standards.
- Guide and train staff in the effective use of systems to ensure adherence to established company policies.
- Engage in job-related training, workshops, conventions, and personal development opportunities as directed.
- Administer and uphold compliance with GWR licensing agreements for budget accuracy.
- Work collaboratively with the GWR IT team.
- Maintain precise inventories of equipment while ensuring a tidy, organized, and safe workspace.
- Support corporate IT initiatives and address related issues in the field or at the corporate office.
- Prioritize tasks and manage support responsibilities at the resort.
- Conduct regular training sessions to keep staff knowledge current.
Essential Qualifications & Skills
- Associate's degree in Information Technology or a related field (or equivalent combination of education and experience).
- Solid understanding of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP, Ethernet, Wide Area Networks), desktop/mobile operating systems, hardware, and audio/visual support.
- Proficient in the Microsoft Office suite.
- Successful completion of a criminal background check and drug screening.
Preferred Qualifications & Attributes
- Microsoft Certification.
- Prior IT experience in the hospitality or entertainment sectors.
- Experience with SCCM administration and familiarity with Cisco and server virtualization.
- Strong analytical and organizational skills.
- Attention to detail.
- Positive and enthusiastic demeanor.
- Able to manage multiple tasks effectively.
Physical Requirements
- Ability to lift up to 20 lbs.
- Capable of bending, stretching, and twisting.
- Able to stand or sit for extended periods.
