Client Service Specialist

2 weeks ago


Centralia, Washington, United States Cascade West Veterinary Hospital Full time


Position at Cascade West Veterinary Hospital

Cascade West Veterinary Hospital is seeking a Client Service Specialist to enhance our dedicated team. Cascade West is a reputable mixed animal hospital.

Ideal candidate:
  • Exhibits outstanding customer service abilities.
  • Capable of managing multiple tasks efficiently.
  • Proactive collaborator.
  • Excellent verbal and written communication skills.
  • Maintains a positive demeanor and emotional intelligence.
  • Desires to learn and develop within our organization.
  • Flexible with scheduling, including weekends and holidays.
  • Familiarity with Ezyvet practice management software is advantageous.
  • Ability to stay composed and professional in challenging circumstances.
  • 1 to 2 years of experience in a veterinary environment or front desk role is preferred.
Job responsibilities include, but are not limited to:
  • Welcoming clients and their pets.
  • Managing multiple busy phone lines.
  • Coordinating appointments and surgical schedules.
  • Processing transactions.
  • Gathering patient histories.
  • Providing client education.
  • Assisting in maintaining the cleanliness of the facility.
Knowledge, Skills, and Abilities:
  • Proficient computer skills are essential.
  • Ability to multi-task and proactively suggest problem resolutions.
  • Strong critical thinking capabilities.
  • Ability to triage, prioritize, and demonstrate excellent time management skills.
  • Attention to detail is vital.
  • Ability to communicate professionally and respectfully with staff and clients.
We are dedicated to delivering the highest quality of care to our patients and exceptional service to their owners. Our team collaborates effectively, and we are looking for a remarkable candidate who aligns with our practice values.

We prioritize our employees' long-term growth and satisfaction. Our comprehensive benefits package includes:
  • 2 weeks of paid time off
  • 90% coverage of health care premiums
  • Flexible spending account for dependent care expenses
  • Vision and dental insurance options
  • Life insurance
  • Short and long-term disability plan options (buy-up)
  • Critical illness, accident, and cancer benefits (buy-up)
  • Employee Assistance Program
  • Legal assistance through LegalShield (buy-up)
  • Discounted pet insurance through Trupanion
  • Generous veterinary pet discount at all Pathway Vet Alliance hospitals
  • 401(k) retirement savings plan
We look forward to receiving your application.

Compensation is negotiable based on qualifications and experience, with an hourly pay rate starting at $16 - $18. The actual rate offered will consider a variety of factors, including skills, qualifications, experience, and location.

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