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Front Desk Supervisor
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IT Help Desk openings
1 month ago
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking 3 IT Help Desk professionals for a 12 month contract in Nashville, TN. These roles will work onsite/in the office, Monday- Friday for 7.5 hours per day.
In these roles, you will be responsible for Tier I/II Support, Desktop/Deskside Support within the location, and Call Center Support.
The responsibilities of this role include:
Printer Administration and Troubleshooting:
-Server Print Queue, and local Queues
Active Directory Management
-Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/iPads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wi-Fi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
Work within the ServiceNow application for:
- Ticket management
- Ticket assignment
Qualifications
- IT Help Desk experience
- Must be able to lift at least 50 pounds.
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- IT Call Center Experience preferred
Additional Information
These 12 month contract roles will work onsite/in the office, Monday- Friday for 7.5 hours per day