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Front Desk Agent

2 months ago

Nashville, United States Arbor Lodging Full time
Job DescriptionJob DescriptionDescription:


Join the Team at the Newly Renovated Hotel Indigo Nashville @ the Countrypolitan

Are you a hospitality professional looking to be part of a fun, hip, and dynamic team? Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking an Evening Front Desk Agent to assist our front desk team as we launch our newly renovated boutique hotel.

About Us: Hotel Indigo Nashville @ the Countrypolitan is more than just a hotel; it's an experience. We focus on connecting our guests with exceptional experiences in a cool and vibrant atmosphere. Our culture is people-focused, data-driven, and accountable to our guests and clients.


Summary:

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.


Shift time: 3pm-11pm

Full time/Part time

$19-$20 hr

Duties & Responsibilities:

  • Greet and register guests in a friendly manner
  • Assist in taking reservations, pre-registrations, and room blocking
  • Assist large groups upon arrival
  • Assist guests in finding dining, shopping, and other "hidden gems" nearby
  • Be the first to handle and resolve guest issues
  • Process payments according to procedure
  • Upsell additional facilities and services
  • Performs all check-out tasks
  • Ensure all cash, checks, and credit card balances at the end of each shift
  • Answer questions and cater to any guests needs
  • Communicate internally with other departments when necessary to resolve a guest concern or request
  • Additional tasks may be assigned at any given time
Requirements:

Qualifications:

  • High school Diploma or equivalent
  • Hotel Front Desk experience preferred
  • Experience with hotel reservations software
  • Open availability
  • Experience with Microsoft Windows
  • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
  • Positive, upbeat demeanor
  • Excellent communication and organizational skills
  • Team-oriented
  • Ability to stand for 8 hours at a time
  • Ability to lift 20 lbs. on occasion


Benefits:

  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available


Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.


Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.