Information Technology Help Desk
2 weeks ago
While resumes are accepted, please fill out the entire application to be considered.
Job Duties and Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance in person, over the phone, email, and remote support.
- Maintain hospital-owned computers, peripheral equipment, telephones, networks, and related equipment.
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers and walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- 2-3 years in Information Technology preferred
- A+ or other certifications
- Proven experience as a help desk technician or other customer support role
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