Desktop Support Analyst

1 month ago

Jersey City, United States ION GROUP Full time
About Us

DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: Trading Technologies, Execution Services, Analytics and Regulatory Technologies. With a relentless focus on transparency, performance and customization, DASH Financial Technologies caters to institutions that require increasingly specialized, complex, and adaptable tools to exceed their goals surrounding best execution.

DASH was launched in 2011 with the mission to create elegant, high performance technology solutions for the capital markets community. Founded on a philosophy of transparency, performance, and service we strive to execute our goals with focus and passion, while fostering a culture of education, innovation, and craftsmanship.

The Role

Dash's IT team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills. The successful candidate will need a strong technical background in desktop support for Microsoft Windows and Office, as well as experience in general PC and 3rd party application support. A relevant Microsoft or CompTIA Certification is not required but would be preferred, an ITIL qualification would also be advantageous. There will be extensive internal user interaction and the ability to work in a team environment, flexibility, enthusiasm, and a result-oriented approach is a must.

Responsibilities
    • Serve as the first point of contact for users seeking technical assistance remotely or on-site
    • Administration of Dash's support service desk system (JIRA) including logging of IT support calls received via walk ups, Teams, email, phone calls, etc.
    • Performing tasks from basic inventory of IT hardware and software & desk moves to more complex tasks such as user management (AD, O365, Azure), troubleshooting of conference room tech, basic network management.
    • Upkeep of computer related hardware- including troubleshooting, building, deployment of end-user computers, BYOD devices.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Exercise professionalism and composure during interactions with executives and other VIP's
    • Understand the business and provide users accurate information on IT products and services
Required Skills, Experience and Qualifications
    • At least 2 years of experience in a desktop support role
    • Strong Microsoft Office skills, both in legacy Office suites and Office 365
    • Strong knowledge of Windows desktop operating systems and all applications and functions native to Windows.
    • Strong experience in building and repairing all components of desktop and laptops.
    • An understanding of TCP/IP and networking.
    • Experience in management and administration of Active Directory objects, and both legacy Exchange and current O365 mailboxes and distribution groups.
    • Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills.
    • Strong process, time management and organizational skills are a must..
    • B.S. or B.A. in an Information Technology discipline or equivalent work experience.
Desirable Skills and Experience
    • Azure experience is a plus.
    • Relevant Microsoft or CompTIA Certification a plus.
    • ITIL Certification a plus.
    • Knowledge of financial markets is a plus.


More About ION Group

We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

AAP/EEO Statement

DASH Financial Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DASH Financial Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DASH Financial Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASH Financial Technologies employees to perform their job duties may result in discipline up to and including discharge.

  • Desktop Support Analyst

    1 week ago

    Jersey City, United States ION GROUP Full time

    About Us DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: Trading Technologies, Execution Services, Analytics and Regulatory Technologies....

  • Technical Support Specialist

    6 days ago

    Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in the IT sector? We are seeking dedicated individuals to fill the role of Desktop Support.Role Responsibilities:As a key member of our team, you will engage in various Desktop Support activities, including:Providing troubleshooting and repair services for workstation softwareManaging PC Installations,...

  • Technical Support Specialist

    5 days ago

    Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals for the role of Desktop Support.Role Responsibilities:As a vital member of our team, you will engage in various Desktop Support activities, including:Resolving software issues on workstationsExecuting PC installations, relocations, additions,...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals to fill the role of Desktop Support. This position plays a crucial part in maintaining effective operations for our clients.Role Responsibilities:As a Desktop Support Specialist, you will engage in various tasks that ensure seamless...

  • Desktop Support yst

    3 hours ago

    Alexander City, United States VGroup Inc Full time

    Client: State of North Carolina Job Title: Desktop Support Analyst Duration: 12 Months Start Date: ASAP Location: 2020 Yonkers Rd Raleigh NC 27604 Position Type: Contract Interview Type: Either Webcam Interview or In Person Ceipal ID: SNCHD260VH Requirement ID: NCDPS Service Support Analyst Expert (746260) Description The primary purpose of this...

  • Desktop Support Technician

    4 weeks ago

    Jersey City, New Jersey, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 6-month contract in Hudson, MA 01749.Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Desktop Support

    1 month ago

    Jersey City, United States The Peak Organization Full time

    Job DescriptionJob DescriptionWe are seeking an experienced helpdesk, tech bar, desktop support technician to join our team! We are looking for someone with a minimum of 2-3 years experience providing desktop support in a corporate setting preferably financial services or trading floor. This is a long term indefinite contract role with 40 hours per week...

  • IT Desktop Support

    1 month ago

    Johnson City, United States IT Enterprise Technology Full time

    IT Desktop Support (FT) Abingdon/Marion, VA Job ID: 004GUY BALLAD CORPORATE Information Technology - IT Enterprise Technology Full-time (scheduled 72 hrs or more per pay period) - Day Job Description SCOPE OF POSITION The IT Desktop Support Analyst III position is responsible for the installation, configuration, troubleshooting, repair and maintenance the...

  • Desktop Support Specialist

    3 days ago

    Cherry Hill, New Jersey, United States Two95 International Inc. Full time

    Job Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Two95 International Inc. as a Desktop Support Consultant. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless delivery of IT services.Key Responsibilities:Provide timely and effective technical...

  • Desktop Support Specialist

    2 weeks ago

    Redwood City, United States edgecomputingassociation.com Full time

    Location Redwood City, California , United States **Details** Desktop Support Specialist JOB DUTIES Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. Performs...

  • Desktop Support Specialist

    2 weeks ago

    Panama City, United States HCA Healthcare Full time

    Classification: ContractContract Length: 3-9 MonthsLocation: 449 West 23rd Street, Panama City, FL 32405 (Gulf Coast Regional Medical Center)Job ID: #16464068CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide....

  • Desktop Support Technician

    3 weeks ago

    Culver City, United States Topson Downs Full time

    The Desktop Support Technician will be responsible for operating as the primary interface between employees and the IT department. This position will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems. Contact with customers will be through telephone calls, email and in-person requests for...

  • Desktop Support Technician

    3 weeks ago

    Culver City, United States Topson Downs of California, LLC Full time

    The Desktop Support Technician will be responsible for operating as the primary interface between employees and the IT department. This position will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems. Contact with customers will be through telephone calls, email and in-person requests for...

  • Desktop Support Technician

    3 weeks ago

    Culver City, United States Topson Downs of California, LLC Full time

    The Desktop Support Technician will be responsible for operating as the primary interface between employees and the IT department. This position will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems. Contact with customers will be through telephone calls, email and in-person requests for...

  • Desktop Support Specialist

    5 days ago

    Oklahoma City, Oklahoma, United States Jobot Full time

    Job Description**About the Role**We are seeking a highly skilled Desktop Support Technician to join our team at Jobot. As a Desktop Support Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical assistance and support to employees via phone,...

  • Information Technology Support Analyst

    3 weeks ago

    Junction City, United States Brooksource Full time

    Brooksource is hiring an IT Support Analyst to join our large retail client. This team member will work independently on Desktop and Warehouse systems software and hardware including the following: implement and maintain Desktop system software for business and warehouse processes, work closely with Desktop Engineers in the analysis, and maintenance of...

  • Desktop Support With Print And Meeting Room Support

    2 weeks ago

    Texas City, United States Diverse Lynx Full time

    We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team.The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.Responsibilities:- Provide technical support for...

  • NJMVC - Desktop Support Technician

    4 hours ago

    Alexander City, United States HSK Technologies Full time

    Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Note: Contractors will be required to work . The Desktop Support Technician supports inhouse teams Responds to help desk tickets. Ensures desktop computers interconnect seamlessly with diverse systems...

  • Technical Support Analyst

    2 weeks ago

    Redwood City, California, United States Tailored Management Full time

    Job OverviewPosition: Technical Support AnalystLocation: OnsiteDuration: 12 MonthsKEY SKILLS & RESPONSIBILITIESOperate within a team-oriented environment focused on delivering exceptional customer service.In-depth knowledge of personal computer hardware, operating systems, applications, printers, mobile devices, networking, and Mac-specific...

  • Information Technology Support Analyst

    4 weeks ago

    Junction City, United States Brooksource Full time

    Brooksource is hiring an IT Support Analyst to join our large retail client. This team member will work independently on Desktop and Warehouse systems software and hardware including the following: implement and maintain Desktop system software for business and warehouse processes, work closely with Desktop Engineers in the analysis, and maintenance of...