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Desktop Support yst

2 months ago

Alexander City, United States VGroup Inc Full time
Client: State of North Carolina
Job Title: Desktop Support Analyst
Duration: 12 Months
Start Date: ASAP
Location: 2020 Yonkers Rd Raleigh NC 27604
Position Type: Contract
Interview Type: Either Webcam Interview or In Person
Ceipal ID: SNCHD260VH
Requirement ID: NCDPS Service Support Analyst Expert (746260)
Description
The primary purpose of this position is to provide technical support in the areas of troubleshooting problem solving setup configuration and installation of end user devices. Responsibilities:
  • Project Management Ability to manage timelines resources and personnel (internal staff and contractors) and lead implementation efforts to completion.
  • Technical Knowledge Significant technical knowledge to serve as resource for other Analysts and Specialists.
  • Technical Solution Development Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success.
  • Planning and Organizing Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions.
  • Technical Support Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions.
  • Consultancy Skills Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients peers and/or managers to develop requirements solve problems and/or proactively establish technical directions.
  • Teamwork Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
  • Customer Service Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
  • Effective Communications Interprets and communicates information ideas and instruction. Negotiates and persuades to build cooperation and consensus towards decisions. Translates advanced technical issues into understandable terms appropriate to the audience.
  • Organizational Awareness Demonstrates indep knowledge of enterprise its opportunities and constraints. Fosters relationships for organizational success.
  • Professional Standards Adheres to DPS and DAC IT standards is punctual and uses time efficiently.
Required/Desired/Highly desired Skills:
  • Demonstrate strong knowledge of deploying and maintaining Windows 10 environment. (Required 3 Years)
  • Demonstrate strong knowledge supporting and training Office 365 users (Required 3 Years)
  • Demonstrate strong knowledge of supporting and troubleshooting desktop and mobile device connections from switch to endpoint. (Required 3 Years)
  • Demonstrate strong knowledge of installing maintaining and troubleshooting third party desktop applications. (Required 3 Years)
  • Demonstrate working knowledge of Enterprise Active Directory Services (EADS). (Highly desired 3 Years)
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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