Information Technology Support Analyst

3 weeks ago

Junction City, United States Brooksource Full time

Brooksource is hiring an IT Support Analyst to join our large retail client. This team member will work independently on Desktop and Warehouse systems software and hardware including the following: implement and maintain Desktop system software for business and warehouse processes, work closely with Desktop Engineers in the analysis, and maintenance of Desktop systems, prepare and maintain operational documentation, maintain and support warehouse printers, support and repair various handheld computers and scanning devices, and/or network wiring.

Hours: Mid-shift, 11:30 AM - 8 PM, possibility of occasional weekends

Minimum Requirements:

  • 2 - 5 years of IT Support experience or equivalent combination of education and experience.
  • Willing and capable of learning new technologies, tools, and processes.
  • Proficient in Microsoft Office (O365) Suite and Microsoft Windows Operating system.

Responsibilities:

  • Ability to provide superior customer service for internal end users via phone, walkups, emails, and trouble tickets.
  • Prioritize trouble tickets and support calls based on business impact.
  • Distribute trouble tickets and support calls to other support personnel as needed.
  • Provide advanced support for end user devices, software, and applications.
  • Provide advanced support for major warehouse systems, software, and hardware.
  • Work ticket queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket, train, and guide other support staff on resolutions.
  • Coordinate employee and equipment moves with Facilities, Operations, and the affected departments as needed.
  • Follow established process and procedures in use and support of Desktop operational software tools, hardware, and system software; create processes and procedures as needed.
  • Create Self-help documentation for end users; Prepare needed documentation to use and support Desktop and Warehouse operational software tools, hardware, and system software.

What's in it for you?

  • Get your foot in the door with one of the most respected and fastest growing companies in the United States
  • Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility.

About Brooksource

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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