Desktop Support Analyst

2 weeks ago

Jersey City, United States ION GROUP Full time
About Us

DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: Trading Technologies, Execution Services, Analytics and Regulatory Technologies. With a relentless focus on transparency, performance and customization, DASH Financial Technologies caters to institutions that require increasingly specialized, complex, and adaptable tools to exceed their goals surrounding best execution.

DASH was launched in 2011 with the mission to create elegant, high performance technology solutions for the capital markets community. Founded on a philosophy of transparency, performance, and service we strive to execute our goals with focus and passion, while fostering a culture of education, innovation, and craftsmanship.

The Role

Dash's IT team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills. The successful candidate will need a strong technical background in desktop support for Microsoft Windows and Office, as well as experience in general PC and 3rd party application support. A relevant Microsoft or CompTIA Certification is not required but would be preferred, an ITIL qualification would also be advantageous. There will be extensive internal user interaction and the ability to work in a team environment, flexibility, enthusiasm, and a result-oriented approach is a must.

Responsibilities
    • Serve as the first point of contact for users seeking technical assistance remotely or on-site
    • Administration of Dash's support service desk system (JIRA) including logging of IT support calls received via walk ups, Teams, email, phone calls, etc.
    • Performing tasks from basic inventory of IT hardware and software & desk moves to more complex tasks such as user management (AD, O365, Azure), troubleshooting of conference room tech, basic network management.
    • Upkeep of computer related hardware- including troubleshooting, building, deployment of end-user computers, BYOD devices.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Exercise professionalism and composure during interactions with executives and other VIP's
    • Understand the business and provide users accurate information on IT products and services
Required Skills, Experience and Qualifications
    • At least 2 years of experience in a desktop support role
    • Strong Microsoft Office skills, both in legacy Office suites and Office 365
    • Strong knowledge of Windows desktop operating systems and all applications and functions native to Windows.
    • Strong experience in building and repairing all components of desktop and laptops.
    • An understanding of TCP/IP and networking.
    • Experience in management and administration of Active Directory objects, and both legacy Exchange and current O365 mailboxes and distribution groups.
    • Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills.
    • Strong process, time management and organizational skills are a must..
    • B.S. or B.A. in an Information Technology discipline or equivalent work experience.
Desirable Skills and Experience
    • Azure experience is a plus.
    • Relevant Microsoft or CompTIA Certification a plus.
    • ITIL Certification a plus.
    • Knowledge of financial markets is a plus.


More About ION Group

We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

AAP/EEO Statement

DASH Financial Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DASH Financial Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DASH Financial Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASH Financial Technologies employees to perform their job duties may result in discipline up to and including discharge.

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