Implementation Program Manager

1 month ago

Seattle, United States Shiftboard Full time
Who we’re looking for

We are seeking a seasoned Implementation Program Manager with a proven track record in both project and program management, capable of seamlessly navigating complex technical implementations from initiation to completion. You will report to the Program Director to ensure the successful delivery of our solutions, diving deep into all aspects of project management for your assigned implementations.

Join our team and play a crucial role in delivering success to our customers while growing your career in a dynamic environment. Through your hands-on project management of critical implementation projects, you will have the opportunity to make a significant impact on our customers' businesses.

What you'll do
 
  • Lead and execute several concurrent implementation projects, typically 4-5 mid-size projects and 1-2 large customer deployment programs at a time.
  • Take complete ownership of assigned projects from initiation to closure, including detailed planning, execution, monitoring, control, and transition to support.
  • Scope, plan, and execute complex implementation projects that may include core SchedulePro solutions, custom product extensions, HCM integrations, and value-add services components, with a hands-on approach to project management.
  • Work cross-functionally with our implementation consultants, integration specialists, and product teams to achieve project goals.
  • Manage implementation outcomes, ensuring successful adoption of our solutions by developing and executing comprehensive change management and user adoption strategies.
  • Provide regular, detailed project status updates to the Program Director, customer stakeholders, and internal teams.
  • Proactively anticipate risks, develop mitigation strategies, and communicate these effectively to the appropriate audience in a timely manner throughout the project lifecycle.
  • Oversee, monitor, coach, and quality control Business Process Analysis (BPA) practices, providing strategic direction to consultants on how to effectively apply BPA methodologies in client implementations, to provide a foundation for successful adoption post go-live.
  • Orchestrate the configuration of the Shiftboard platform to meet specific customer needs and priorities, working closely with implementation team members.
  • Regular project health reporting to key stakeholders within the organization will be a critical responsibility of this role, requiring strong analytical and communication skills.
  • Ensure projects achieve customer satisfaction, time-to-value realization, and internal profitability targets through meticulous tracking and management.
  • While initially focused on delivery excellence, this role will evolve to include active participation in pre-sales activities, requiring the ability to adapt and grow with the organization's needs. During project delivery you will also identify and refer opportunities for add-on product and services
  • Develop and maintain strong customer relationships, establishing yourself as a trusted advisor for your implementation projects.
  • Influence customer decision-making processes, guiding them towards choices that align with project success and mutual long-term benefit.
  • Contribute to developing best practices and standardization of project management processes based on your hands-on experience.

Skills you'll need
 
  • Bachelor's degree in business, technology, or a related field.
  • 8+ years of project management experience in technology consulting or similar client-facing roles in SaaS implementations.
  • Proven track record of managing at least two full lifecycle implementations of complex cloud-based technology solutions.
  • Strong understanding of project management methodologies (Agile, Scrum, Waterfall) with practical application experience.
  • Familiarity with Workforce Management and/or Human Capital Management domains.
  • Experience with Business Process Automation (BPA) concepts and implementation, including workflow design, process optimization, and integration of automation tools within enterprise environments.
  • Excellent communication and presentation skills, with the ability to interact effectively with technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills, with the ability to translate customer requirements into technical solutions.
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions that improve all aspects of the customer experience with Shiftboard.
  • Experience in scope management and budget tracking, focusing on project-level financials.
  • Ability to lead cross-functional teams and foster collaboration within the scope of assigned projects.
  • Detail-oriented with excellent organizational skills and the ability to manage multiple workstreams within a project.
  • Manage multiple concurrent projects/teams – effectively managing stakeholder expectations at the corporate HQ level and at the location/site level.
  • Adaptability to work in a fast-paced, dynamic environment and oversee day-to-day project challenges.

What sets you apart
 
  • PMP or other project management certification.
  • Experience with manufacturing industry clients.
  • Ability to understand and optimize customer workflows, and practical experience in implementing BPA solutions.
  • Knowledge of change management principles and their application in project contexts.
  • Proven ability to manage multiple concurrent projects efficiently while maintaining high-quality standards.
  • Experience with project management tools and software and the ability to optimize their use for project tracking and reporting.

What you'll get
 
  • Competitive compensation
  • ESOP (employee stock option program)
  • Medical/dental/vision/LTD coverage
  • 401(k)
  • Parental leave and support
  • Flexible hours and unlimited time off
  • Flexible/hybrid work environment (fully remote may be considered for the right candidate, but must be a resident of Arizona, Idaho, Michigan, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Virginia, or Washington)
  • $1,200 per year for home office expenses
  • Employee wellness program
  • Charitable donation match
  • Career advancement opportunities
The U.S. annual salary range for this full-time position is between $120,000 and $165,000 per year. Actual offers may be higher or lower than this range based on various factors, including, but not limited to, the candidate’s job-related skills, experience, and education. A salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
 Who we are

Shiftboard proudly provides workforce scheduling solutions for mission-critical operations that make the world go round. Leading manufacturing, energy, healthcare, and public services companies rely on our award-winning technology to keep their operations running smoothly, business goals on track, and employees happy.

Backed by innovative technology and an award-winning team, Shiftboard has supported over 500 million scheduled shifts for thousands of customers, including Fortune 500 companies, providing the employment pipeline for more than $45 billion in wages earned.

In our constant pursuit to better serve our customers, all team members bring creativity, pragmatism, and intellectual rigor to their responsibilities. We have high expectations of each other and work as a team to continually improve our industry-leading platform. Our growth mindset, coupled with execution, has allowed Shiftboard to create revolutionary workplace solutions.

Shiftboard seeks to make every employee feel appreciated and welcomed. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal opportunity for all employees and providing a work environment that makes everyone feel an integral part of the team.

In addition to a competitive salary and benefits package, we offer an employee stock option program, an employee perks and wellness program, and an open communication policy. If you appreciate being challenged to do your best work and make a difference every day through innovation and commitment to customers, please take the time to send us your resume.

  • Implementation Program Manager

    2 weeks ago

    Seattle, Washington, United States Shiftboard Full time

    Job DescriptionWe are seeking a seasoned Implementation Program Manager to lead and execute complex implementation projects from initiation to completion. The ideal candidate will have a proven track record in project and program management, with experience in managing multiple concurrent projects and teams.Key Responsibilities:Lead and execute multiple...

  • Implementation Program Manager

    1 month ago

    Seattle, Washington, United States Shiftboard Full time

    Job Title: Implementation Program ManagerWe are seeking a seasoned Implementation Program Manager with a proven track record in both project and program management, capable of navigating complex technical implementations from initiation to completion.Key Responsibilities:Lead and execute multiple concurrent implementation projects, typically 4-5 mid-size...

  • Project Manager II

    1 week ago

    Seattle, Washington, United States Pacific Program Management Full time

    Job OverviewPacific Program Management is seeking a highly skilled Project Manager II to lead the coordination of activities for multiple project teams and vendor partners. This role requires exceptional customer service, teamwork, and attention to detail to ensure client satisfaction.The successful candidate will have the ability to communicate clearly with...

  • Senior Manager, Strategy

    1 month ago

    Seattle, United States Disability Solutions Full time

    The FoundationWe are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide...

  • Regional Nurse Manager

    4 weeks ago

    Seattle, United States The Emily Program Full time

    Job Title: Regional Nurse ManagerWe are seeking a highly skilled and experienced Regional Nurse Manager to join our team at The Emily Program. As a Regional Nurse Manager, you will be responsible for overseeing all nursing operations within your region, ensuring that company policies and procedures are carried out, and that regulatory compliance standards...

  • Project Manager I

    1 week ago

    Seattle, Washington, United States Pacific Program Management Full time

    Job OverviewPacific Program Management is seeking a highly skilled Project Manager I to lead the coordination of activities for internal teams and vendor partners. This role requires exceptional customer service, teamwork, and attention to detail to ensure client satisfaction.The successful candidate will have the ability to communicate clearly with all...

  • Program/Project Manager

    3 weeks ago

    Seattle, Washington, United States TALENT Software Services Full time

    Job Title: Program/Project ManagerWe are seeking an experienced Program/Project Manager to lead the development and execution of the ERP Program Office on behalf of our client. The successful candidate will act as the client's point of contact for the implementation of Workday and other related software products.Key Responsibilities:Program Planning and...

  • Implementation Consultant

    4 days ago

    Seattle, Washington, United States Thomson Reuters Full time

    Implementation ConsultantAre you passionate about helping businesses streamline their international trade operations? Do you have a knack for understanding complex trade regulations and compliance requirements? We're seeking a skilled Implementation Consultant to join our team at Thomson Reuters.About the RoleAs an Implementation Consultant, you will work...

  • Program/Project Manager

    3 weeks ago

    Seattle, United States TALENT Software Services Full time

    Are you an experienced Program/Project Manager with a desire to excel? If so, then TALENT Software Services may have the job for you! Our client is seeking an experienced Program/Project Manager to work at their company in Minneapolis MN.Position Summary: The client has strategically decided to modernize its Human Resources, Performance Management, Hiring...

  • Program/Project Manager

    3 weeks ago

    seattle, United States TALENT Software Services Full time

    Are you an experienced Program/Project Manager with a desire to excel? If so, then TALENT Software Services may have the job for you! Our client is seeking an experienced Program/Project Manager to work at their company in Minneapolis MN.Position Summary: The client has strategically decided to modernize its Human Resources, Performance Management, Hiring...

  • IT Project Manager

    5 days ago

    Seattle, Washington, United States Charlie's Produce Full time

    Job SummaryCharlie's Produce is seeking a highly skilled IT Project Manager to lead the implementation of new technologies and upgrades, ensuring seamless integration and continuous process improvement. The ideal candidate will possess excellent project management skills, with a proven track record of delivering large and complex projects on time, on budget,...

  • Implementation Consultant

    4 days ago

    Seattle, Washington, United States Thomson Reuters Full time

    Job SummaryThomson Reuters is seeking a skilled Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for leading the implementation of our Global Trade software for corporations. Your role will involve managing product classifications, exports, imports, foreign trade zones (FTZ), free trade agreements (FTA),...

  • Director of Operations and Implementation

    3 weeks ago

    Seattle, Washington, United States Starbucks Full time

    Director, Operations and ImplementationAt Starbucks, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities.Job SummaryWe're seeking a highly skilled and experienced...

  • Program Manager II

    2 weeks ago

    Seattle, Washington, United States Merit System Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Program Manager II to join our team at Merit System Services. As a Program Manager II, you will be responsible for managing complex programs and providing leadership and guidance to staff. This is a challenging and rewarding role that requires strong organizational and communication skills, as well...

  • Director of Operations and Implementation

    2 weeks ago

    Seattle, Washington, United States Starbucks Full time

    Director, Operations and ImplementationAt Starbucks, we're not just brewing coffee - we're building a community. As a Director of Operations and Implementation, you'll play a critical role in shaping the future of our retail business.Key Responsibilities:Lead the planning, development, and implementation of products, systems, and programs that drive business...

  • IT Project Manager

    2 days ago

    Seattle, Washington, United States Charlie's Produce Full time

    About the Role:Charlie's Produce is seeking an experienced IT Project Manager to lead the implementation of new technologies, upgrades, and continuous process improvement initiatives. The successful candidate will ensure all project goals and deliverables are accomplished according to agreed-upon specifications and business objectives.Key...

  • Sales Program Manager

    1 month ago

    Seattle, Washington, United States Insight Global Full time

    Job Title: Inside Sales Program ManagerInsight Global is seeking a highly skilled Inside Sales Program Manager to join our team. As a key member of our sales organization, you will be responsible for managing a team of remote Lead Development Representatives (LDRs) to achieve daily activity metrics.Key Responsibilities:Develop and implement sales programs to...

  • Technical Program Manager

    4 weeks ago

    Seattle, Washington, United States TheStaffed Full time

    Senior Technical Program ManagerTheStaffed is seeking a seasoned Senior Technical Program Manager to lead the implementation of technical solutions and collaborate with executive leadership teams. This role requires a strong background in project management, with experience in coordinating with IT and business stakeholders to deliver strategic projects and...

  • Program Manager

    1 week ago

    Seattle, Washington, United States Cytek Biosciences, Inc. Full time

    Job SummaryCytek Biosciences, Inc. is seeking a highly skilled Program Manager to lead and support product development projects from concept to commercialization. The ideal candidate will have a strong background in engineering, chemistry, or biology, and experience in managing cross-functional teams to deliver high-quality products on time and on budget.Key...

  • Compliance Program Manager

    4 weeks ago

    Seattle, Washington, United States Plymouth Housing Group Full time

    Job DescriptionPlymouth Housing Group is seeking a highly skilled Compliance Program Manager to join our team. As a key member of our organization, you will be responsible for ensuring our compliance with federal, state, and local regulations, as well as developing and implementing comprehensive compliance programs.Key Responsibilities:Develop and implement...