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Associate Consulting Engineer Managed Services Mo

1 month ago

Southfield, United States CDW Full time

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals and pursue certifications incorporated into the program. By joining our team, you will be partnered with industry leading Engineers, Consultants, Technical Architects, and Solution Architects to help enable your success. CDW is honored by holding the highest level of certifications and accreditations with our partners. What you will do: Take your collaboration to the next level by partnering with technical and business staff of customers following project implementation, leading towards more complex future engagements. Engage in and improve the lifecycle of monitoring and observability tools, monitoring product development and automation; from solution design, deployment, operation, and continual improvement. Take your collaboration to the next level by partnering with technical and business staff of customers following troubleshooting, design consulting, developing software platforms and frameworks, capacity planning, and launch reviews. Pre-Sales - listen and observe sales activities, understand the customer needs, and ask appropriate questions. Provide in-depth technical expertise on specific platforms and applications supporting solution architecture. Planning - participate in kick off meetings. Communicate customer information and requirements with the project team. Review Statement of Work (SOW), validating scope, and tactical project requirements. Design - read design documents and contribute to the development of customer solutions. Participate in joint technology design sessions, providing technical analysis on implementation sequencing. Implementation - perform assigned engagement activities as directed. Troubleshoot, break-fix tickets, complete service requests, and complete device software updates. This may include configuration implementation, patching, or other activities. Operations - Participate in remediation for post incident reviews. Recognize opportunity for resolution and own what is needed to drive resolution, identify and recommend support process improvements. Contribute to team forums and provide feedback/questions to stimulate discussion, intellectual capital and continuous process improvement. Consulting - work with customers to understand their business needs and drivers. What we expect of you: One of the following degrees and/or relevant experience: 3+ years relevant practical experience in system administration or software development or; BA/BS including concentration in; Information Technology, Computer Science, Cyber Security, or related discipline plus 1 year of relevant practical experience in system administration or software development or;