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Human Resources Coordinator

3 months ago

Webster, United States Great Wolf Lodge Full time
Job Description

Pay: $24 per hour

At Great Wolf, the Human Resources Coordinator is responsible for supporting the HR function in orderto support and grow our most important asset - our Pack. In this role you will partner with HRleadership to ensure the HR function helps drive success and supports successful execution of GreatWolf Lodge business goals.

Essential Duties & Responsibilities

  • Greets employees and handles daily questions and requests in a timely manner both in person and by phone or email.
  • Ensures timely communication with employees, leadership and across departments to support the operation and positive service-focused culture.
  • Leads all front line recruiting & onboarding for Lodge at the direction of HRM and HRD.
  • Partners with HRD and HRM to handle FAQ's of the Pack related to benefits, pack perks, and other HR related topics.
  • Listens to pack questions or concerns and escalates to HRM or HRD as necessary.
  • Conducts training to effectively onboard new Pack and new leaders to include Wolfology and Create the Moment for new hires.
  • Supports training and development programs for frontline Pack and coordinates completion of online training on Great Wolf University.
  • Owns day to day reporting, administrative duties and processing information for the HR department.
  • Participates in organizing pack celebrations and promotes pack recognition.
  • Communicates information and ideas clearly, confidently and articulately both in oral and written form.
  • Provides feedback that supports Pack Member's growth, development and engagement.
  • Demonstrates a working knowledge of federal and state employment law.
  • Able to assess and prioritize staffing needs and execute on the strategy outlined to improve staffing levels.
  • Effectively manages open job requisitions based on business needs.
  • Provides administrative support for HR and operations including; payroll, time and attendance, data input and reporting.
  • Supports the HR Department in the maintenance of human resource records, past and current including but not limited to: Personnel Files, I-9, EEOC, Worker's Compensation, Drug Screening, Incident Files, and Health Files.
  • Main point of contact to fulfill and track Pack Member Lodge requests
  • Maintains confidentiality and protects operations by keeping human resource information confidential

Basic Qualifications & Skills

  • Minimum of 1 year previous HR or similar experience
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
  • Enthusiastic and positive energy
  • Multi-tasking ability

Desired Qualifications & Traits

  • Bachelor's degree or higher in Human Resources, Business or related field
  • Human Resources certification or other specialized training
  • Previous experience in hotel/resort/theme park industry
  • Experience utilizing HR Technology
  • Strong problem solving and organizational skills
  • Attention to detail

Physical Requirements

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time