Client Success Account Specialist

1 month ago

Reno, United States Standvast Fulfillment Full time

Standvast is seeking an Onboarding Specialist to join our dynamic, impact-driven team. As an Client Success Account Specialist, you will play a vital role in ensuring the seamless on boarding of new customer accounts, contributing to our commitment to excellence in customer service.

This position requires a detail-oriented and customer-focused individual who can collaborate effectively with various internal teams and external stakeholders. To be successful in this role, you must be an excellent teammate who is hands-on, highly detail-oriented, and process-driven. You must be able to work independently with minimal supervision while completing various tasks that touch every area of our organization. This position has significant exposure to our company leadership and customer-facing opportunities. We will train a person with the right attitude, energy, and integrity.

Qualifications:

  • Enthusiastic about working in a dynamic, high-growth, and entrepreneurial environment
  • Strong focus on customer service with an emphasis on timely and accurate communication
  • Bachelor's degree, preferably in Business, Supply Chain Management, or a related field
  • 2+ years of product, solutions, and/or technical customer support experience in a comparable environment is preferred
  • Effective organizational and project management skills, demonstrating a strong attention to detail and ownership of results
  • Proficient in research, analysis, and problem-solving to navigate complex situations
  • Ability to maintain relationships with internal/external clients at all levels of the organization, consult with customers, and assist in defining their needs
  • Advanced Microsoft Excel skills and solid proficiency in Microsoft Office and the Google suite
  • Proficiency in English in a business environment
  • Advanced written and oral communication skills
  • Self-motivated individual with the ability to work independently with minimal supervision
Responsibilities:
  • Surprise and delight Standvast customers in every interaction
  • Develop a comprehensive understanding of Standvast's value proposition and products, demonstrating how they benefit our customers
  • Efficiently set up new customers in the Standvast system, ensuring accuracy and completeness of information
  • Educate new customers on Standvast's key processes and guide them through their next steps for effective collaboration
  • Respond to customer inquiries and proactively address questions during the on-boarding process
  • Lead meetings with customers, fostering strong relationships and understanding their unique needs
  • Collaborate cross-functionally to coordinate projects required for customer setup (e.g., warehouse transfers, product relabeling)
  • Manage and update customer education materials to continuously enhance the on-boarding process
  • Provide support to the Customer Success function with additional duties as assigned
Benefits
  • Medical insurance with 100% employer covered HRA
  • Dental and Vision insurance
  • Short and Long-Term Disability Insurance are 100% employer covered
  • Basic Life Insurance is 100% employer covered
  • Accident and Critical Illness Insurance
  • Supplemental Term Life Insurance
  • 401k with 5% company match
  • Robust Employee Assistance Program
Standvast Values
  • Care for Customer First - Our solutions start with and focus on our clients and their customers.
  • Stay Humble and Work Hard - Our mission is to enable our clients' and teams' success - we must work tirelessly together to deliver our vision.
  • Expect More - Trust, integrity, transparency, and great people - Setting the bar on the diverse quality of our team and services we provide to ensure we achieve something uniquely excellent.
  • Relentlessly Improve, Don't Settle - Simplify and invent solutions in a culture of constant learning to fearlessly drive informed action that will make a difference.
  • Be Accountable - Demonstrate mutual respect, share responsibility, and commit to success across our team, customers, and partners.
  • Do good, Serve others - Our organization seeks to create greater good for those we serve.
Other details
  • Job Family CORPORATE
  • Pay Type Salary


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