Overnight Software Support Specialist
2 days ago
Position Title: Software Support Specialist (Overnight)
Location: Iowa City, IA (On-Site Required)
Reports to: Software Support Supervisor
Status: Full-Time, Non-Exempt, Hourly
Shift: Overnight, Times to Be Determined
Overview
Leepfrog Technologies, Inc. provides its CourseLeaf software to more than 500 of the nation's most academically complex colleges and universities to manage their academic catalogs, curriculum, section scheduling, registration, and syllabi management.
The Overnight Support Specialist is primarily responsible for maintaining a channel of communication by addressing requests submitted by CourseLeaf clients. This position is designed to support our international clients and requires work to take place during nights and/or weekends. The Overnight Support Specialist will efficiently manage client communication, assign and follow through with client requests and efficiently troubleshoot software and hardware issues.
What You'll Do
- Maintain outstanding customer service by identifying, troubleshooting, and prioritizing issues to determine next steps and if client requests should be queued or immediately addressed/escalated.
- Identify and correct rudimentary configuration problems and development issues resulting from a quickly evolving standard. This includes easily identifiable software issues and code irregularities.
- Answer phone calls, collect and interpret requests into individual Support tasks through our internal ticketing system; creating and updating tasks.
- Respond (alongside the Support Team) to CourseLeaf Support email inquiries in a timely, organized and informed fashion.
- Support the rolling-out of new catalog editions for existing clients, and publish updates as requested. This includes generating PDFs of client catalogs.
- Provide after-hours assistance with system and network administration duties, including but not limited to: resetting equipment, basic hardware configuration, troubleshooting and resolving problems, and reporting on system status.
Experiences You Should Have
- Some college coursework preferred or two years related experience or equivalent combination of education and experience.
- Customer support experience strongly preferred.
- A high level of Internet literacy required as well as experience with web systems, tools and applications.
- Although not required, light JavaScript/HTML/SQL/CSS knowledge, is a plus.
- Excellent oral and written communication: clear, concise and professional. Able to communicate across a wide range of internal and external audiences with tact and diplomacy.
- Strong client orientation: ability to understand client requests and translate them into configuration and customization options/plans.
- Planning: an ability to think ahead, prioritize, and plan. Take initiative.
- Problem-solve in a changing environment: analyze situations quickly and react appropriately by identifying who may help in various situations.
- Teamwork: a demonstrated ability to work with a team and maintain internal communication.
- Accountability: must be able to operate independently on a third shift.
- Time Management: the ability to organize and manage multiple priorities.
-
Overnight Software Support Specialist
6 days ago
Iowa City, Iowa, United States Leepfrog Technologies Full timeJob Title: Overnight Software Support SpecialistAt Leepfrog Technologies, we are seeking a highly skilled and detail-oriented Overnight Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting software and hardware issues, and ensuring...
-
Peer Support Specialist
3 weeks ago
Commerce City, Colorado, United States The Empowerment Program Inc Full timeJob Title: Overnight Peer Support SpecialistAt The Empowerment Program Inc, we are seeking a dedicated and compassionate Overnight Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in supporting individuals in their recovery journey, promoting empowerment, and fostering a sense of community.Key...
-
IT Support Specialist
4 weeks ago
Sioux Center, Iowa, United States Interstates, Inc. Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Interstates, Inc. in a fast-paced, collaborative environment. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing top-notch support to our internal customers.Key ResponsibilitiesProvide general...
-
Software Support Specialist
2 days ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Job Responsibilities:Investigate and resolve...
-
Software Support Specialist
2 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Key Responsibilities:Investigate and resolve...
-
Software Support Specialist
3 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for the installation and support of software products and services for the banking industry nationwide.Key Responsibilities:Participate in the help desk,...
-
Software Support Specialist
3 days ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Key Responsibilities:Provide technical support...
-
Software Support Specialist
3 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeSoftware Support Specialist **Job Summary** We are seeking a highly skilled Software Support Specialist to join our team at Computer Service Professionals, Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services. **Key Responsibilities** *...
-
Software Support Specialist
2 days ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob SummaryAs a Software Support Specialist at Computer Service Professionals, you will play a critical role in ensuring the smooth operation of our software products and services for the banking industry nationwide.Key ResponsibilitiesProvide primary customer contact in a help desk environment for product implementation, support, and problem...
-
Software Support Specialist
2 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob SummaryAs a Software Support Specialist at Computer Service Professionals, you will be responsible for the installation and support of software products and services for the banking industry nationwide. You will function as a primary customer contact in a help desk environment, providing exceptional support and resolving issues in a timely manner.Key...
-
Software Support Specialist
2 weeks ago
Jefferson City, United States Computer Service Professionals Full timeLOCATION: Jefferson City, Missouri Office DEPARTMENT: Software Support REPORTS TO: Director of Software Support STATUS: Full Time JOB SUMMARY Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment...
-
Software Support Specialist
1 week ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob SummaryAs a Software Support Specialist at Computer Service Professionals, you will be responsible for the installation and support of software products and services for the banking industry nationwide.Key ResponsibilitiesParticipate in a help desk environment, working directly with remote customers on software support issues.Investigate, gather...
-
Software Support Specialist
2 weeks ago
Jefferson City, United States Computer Service Professionals Full timeSoftware Support Specialist - Banking LOCATION: Jefferson City, Missouri (On-Site) Position (Full-Time) Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and...
-
Computer Software Support Specialist
1 week ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Computer Software Support Specialist, BankingComputer Software Support Specialist - Banking (Senior Level) is a key role in our organization, responsible for the installation and support of software products and services for the banking industry nationwide.Key Responsibilities:Participate as a member of the help desk, working directly with remote...
-
Travel Physical Therapist
3 weeks ago
Iowa City, Iowa, United States HealthCare Support Full timeHealthCare Support is seeking a Physical Therapist for a 13-week contract in Johnson, Kansas. Benefits include immediate enrollment in health insurance, dental insurance, life insurance, and access to open investment accounts. Resources include direct access to payroll specialists, 24/7 clinical professionals, and career tools. Required qualifications...
-
Software Support Specialist
4 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Inc Full timeJob Description**Job Summary:**We are seeking a highly skilled Software Support Specialist to join our team at Computer Service Professionals Inc. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the banking industry nationwide.Key Responsibilities:Provide technical support to...
-
Software Support Specialist
2 weeks ago
Jefferson City, United States Computer Service Professionals Full timeSoftware Support Specialist - Banking LOCATION: Jefferson City, Missouri (On-Site) Position (Full-Time) Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and...
-
Software Support Specialist
2 months ago
Jefferson City, United States Computer Service Professionals Full timeSoftware Support Specialist - Banking LOCATION: Jefferson City, Missouri (On-Site) Position (Full-Time) Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and...
-
Software Support Professional
6 days ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Job Responsibilities:Provide technical support...
-
Software Training, Support, and Testing Specialist
2 months ago
Salt Lake City, United States Utah Bankruptcy Court Full timeMain content Job Details for Software Training, Support, and Testing Specialist Court Name/Organization: Utah Bankruptcy Court Overview of the Position: The software training, support, and testing specialist position is part of our nationally supported CHAP project. CHAP is a Chambers calendaring program available for up to 350 bankruptcy court...