Overnight Software Support Specialist

6 days ago


Iowa City, Iowa, United States Leepfrog Technologies Full time
Job Title: Overnight Software Support Specialist

At Leepfrog Technologies, we are seeking a highly skilled and detail-oriented Overnight Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting software and hardware issues, and ensuring the smooth operation of our CourseLeaf software.

Key Responsibilities:
  • Maintain a high level of customer satisfaction by promptly addressing client requests and resolving issues in a timely and professional manner.
  • Efficiently manage client communication, assign and follow through with client requests, and troubleshoot software and hardware issues.
  • Support the rollout of new catalog editions for existing clients and publish updates as requested.
  • Provide after-hours assistance with system and network administration duties, including resetting equipment, basic hardware configuration, troubleshooting, and resolving problems.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong technical skills, including proficiency in software and hardware troubleshooting.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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