Surgical Precertification Coordinator
2 weeks ago
*Schedule: M-F, 8:30am-5pm
Responsible for functions and activities related to obtaining insurance precertification/authorization for procedures, surgeries and diagnostic services on behalf of the patient and the Practice, including, but not limited to, accurate and complete patient registration in the electronic scheduling and billing system, insurance verification and updates, contacting third party payers via phone, fax and internet to obtain necessary approvals and communicating results to the patient, physician and other staff. This position requires a working knowledge of Medicare, Medicaid and Commercial insurance plans, medical terminology, billing, and supervisory experience. It requires strong verbal and written communication, customer service and organizational skills.
Responsibilities
Performs timely insurance verification/eligibility processes utilizing the practice management system, automated electronic eligibility functionality, various reports, and third-party payer websites and customer service telephone contacts related to ordered/scheduled procedures.
• Ensures that all insurance, demographic and eligibility information is obtained and entered into the system in an accurate manner per established Practice policies and procedures. Communicates with patient to identify missing information and make corrections as needed.
• Contacts insurance companies on behalf of the Practice and the patient to initiate and complete the precertification/authorization process as required by the patient's insurance company for ordered procedures, surgeries, and diagnostic testing.
• Coordinates with insurance companies, physicians, and patients to provide all appropriate documentation required for the precertification/authorization of services including but not limited to the medical record, procedural (CPT) and diagnostic (ICD10) coding, and Letters of Medical Necessity per the established procedures of each insurance carrier and the Practice.
• Performs and documents tracking and follow up on all open precertification/authorization requests in a timely manner. Provides additional information to carriers as requested.
• Coordinates peer review requests from insurance carriers with the ordering physician.
• Notifies physician and other Practice staff and/or patient when services are not approved. Knows process and protocols for appealing precertification decisions and coordinates appropriate response as determined by the physician.
• Keeps records of all activities related to the precertification/ authorization process including but not limited to method of contact, dates of follow up, contacts and phone numbers and all reference numbers. Documents information given or received to support actions taken.
• Documents approval/denial of precertification/authorization for services in the electronic medical record per established policies and procedures. Scans appropriate documents to the patient's chart for reference.
• Works in conjunction with the surgical scheduler to ensure cohesive communication and coordination for scheduled procedures, surgery, and diagnostic services.
• Coordinates deliveries of specialty pharmacy medications, responsible for cataloging pharmaceuticals in electronic health system, and for ensuring timely arrival and availability of medication for scheduled patients.
• Develops and maintains a working knowledge of the procedures performed and ordered by the Practice. Has working knowledge of CPT and DX coding.
• Research third party payer requirements and processes for precertification/authorization requirements pertaining to services provided by the Practice. Develops and maintains reference guides and resources related to processes. Communicates changes in authorization processes, insurance policies and billing requirements to appropriate Practice staff.
• Monitors and reviews the patient registration, data entry into the system and charge captures for timeliness, accuracy, and thoroughness to ensure optimal charge capture for services rendered.
• Assists the Revenue Cycle Department in researching and resolving denied claims for precertification/authorization.
• Assists the surgical scheduler in scheduling surgeries and coordinating pre-operative requirements when needed.
• Identifies all patients without third party financial benefits and directs them to financial counseling according to Financial Counseling and Revenue Cycle policies and procedures.
• Responsible for generating Good Faith Estimates for procedures, surgeries, and diagnostic services in accordance with the No Surprise Act policies and procedures.
• Provides for high level customer service to internal and external customers. Has ability to explain and educate patients and staff regarding complicated insurance processes.
• Practices and adheres to Stamford Health's (SH) Code of Conduct, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Qualifications
High School diploma is required, Associates Degree preferred.
• 1 to 2 years of previous insurance verification, pre-certification/pre-authorization, medical billing, or other related experience in healthcare environment.
• Competency with computers, electronic medical records, the Internet, and computer software such as MS Office or equivalent is required.
• Knowledge of medical office operations, coding and billing, medical terminology and third party insurance processes is required.
• Demonstrated ability to prioritize and manage multiple tasks and demands given tight time constraints while ensuring a high degree of accuracy and attention to detail. Must be able to manage time efficiently with minimal supervision.
• Demonstrated ability to maintain confidentiality of all records per State, Federal and Practice laws, guidelines, policies, and procedures.
• Strong verbal, written, organizational skills and ability to work in fast paced environment.
• The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required.
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