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Resident Services Coordinator

1 month ago

Santa Rosa, United States Abode Services Full time
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our programs in Sonoma County.

About The Role: The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits and Perks:

  • $28.85 per - $30.50 per hour
  • Flexible work schedules
  • 100% paid health benefits for employees
  • 31 PTO / Holidays per year
  • 403(b) Retirement Plan w/ Employer Match & Contribution Programs
  • Dynamic, mission-drive culture and supportive leadership
  • Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties
How You Make an Impact:
  • Assist with outreach/recruitment by identifying and referring applicants who meet criteria of the program and need housing when openings are available.
  • Assist in screening all potential applicants and helping assess the potential applicant’s ability to live independently.
  • Conduct weekly meetings with residents to conduct initial needs assessment and develop individual self-sufficiency/service plans with periodic changes for each resident.
  • Facilitate parenting classes, child enrichment activities, and health education workshops.
  • Administer screenings for Children birth to 5 using the ASQ/SE.
  • Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
  • Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
  • Provide support and coverage at other supportive housing sites as needed.
  • Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
  • Provide crisis intervention as needed and when requested by property management and/or program participants.
  • Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
  • Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events.
  • Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
  • Other duties as assigned.
How You Meet Qualifications:
  • Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field.
  • 1 year of case management experience providing services to homeless or low-income individuals and/or families.
  • Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
  • Driving and transportation of participants when required.
  • Work flexible hours, including some weekends and evenings when required.


Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)