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Technical Support Representative

1 month ago

Texas City, United States Al Solutions Full time

Revolutionize Healthcare with Exceptional Support: Technical Support Representative

We are transforming the healthcare industry by streamlining surgical coordination. Our passionate team has developed a market-leading SaaS solution trusted by renowned surgical practices across the United States. As we continue our nationwide expansion, we seek a tech-savvy and service-oriented individual to join our growing Customer Support team.

Your Mission:

  • Master our cutting-edge platform and become the primary liaison between clients and our innovative solutions.
  • Expertly manage the support desk, handling inquiries through ticketing and phone systems.
  • Provide unwavering technical and non-technical assistance, resolving tier 1 to 3 support tickets independently.
  • Meticulously document customer interactions, issues, and requests, ensuring seamless communication.
  • Collaborate with vendors (HL7 and API) via email and phone calls, fostering strong partnerships.
  • Configure new clients on our system, ensuring a smooth onboarding experience.
  • Serve as the vital link between Professional Services and R&D teams, facilitating efficient cross-functional collaboration.
  • Offer internal support as needed, contributing to the success of our dynamic organization.
Requirements
  • Minimum of 2+ years of experience in Technical Customer Support, demonstrating your expertise.
  • Exceptional communication skills, both verbal and written, to convey complex information with clarity.
  • Hands-on experience working with API and HL7, enabling you to hit the ground running.
  • Agile problem-solving abilities and a quick learning curve, ensuring efficient issue resolution.
  • Meticulous organization and attention to detail, ensuring no request falls through the cracks.
  • Ability to thrive independently and as a team player, adapting to diverse collaborative environments.
  • Self-motivated and skilled at prioritizing tasks, managing multiple projects with ease.
  • Composure under pressure, maintaining exceptional service during peak demand.


Work Schedule: Monday-Friday, generally MT or PT, from 9 AM to 5 PM, with flexibility.