Current jobs related to Technical Support Analyst - Texas City - APN Consulting

  • Technical Support Analyst

    2 weeks ago

    Texas City, Texas, United States Saxon Global Full time

    Position OverviewAs a Technical Support Analyst, you will play a crucial role in providing comprehensive IT assistance to our clients. Your expertise will ensure smooth operations and optimal performance of our technology systems.Key ResponsibilitiesSystem Administration: Manage and maintain Windows Server environments (2012 and 2016), including Active...

  • Technical Support Analyst

    2 weeks ago

    Culver City, United States aKube, Inc. Full time

    Job Description City: Culver City, CA Onsite/ Hybrid/ Remote: Onsite, 4 days a week Duration:12 months Rate Range: $32/hr on W2 depending on experience (no C2C or 1099 or sub-contract) Work Authorization: GC, USC, All valid EADs except H1b Job Description: A Technical Support Analyst is responsible for providing technical assistance and support to customers...

  • Technical Support Analyst

    2 months ago

    Culver City, United States aKUBE Full time

    City: Culver City, CAOnsite/ Hybrid/ Remote: Onsite, 4 days a weekDuration: 12 monthsRate Range: $32/hr on W2 depending on experience (no C2C or 1099 or sub-contract)Work Authorization: GC, USC, All valid EADs except H1bJob Description:A Technical Support Analyst is responsible for providing technical assistance and support to customers and internal teams....

  • Technical Support Analyst

    2 months ago

    Culver City, United States aKUBE Full time

    City: Culver City, CAOnsite/ Hybrid/ Remote: Onsite, 4 days a weekDuration: 12 monthsRate Range: $32/hr on W2 depending on experience (no C2C or 1099 or sub-contract)Work Authorization: GC, USC, All valid EADs except H1bJob Description:A Technical Support Analyst is responsible for providing technical assistance and support to customers and internal teams....

  • Technical Support Analyst

    2 weeks ago

    Kansas City, United States Clarivate Analytics US LLC Full time

    We have an exciting opportunity available for a Technical Support Analystto join our growing Support Team Customer Care at Clarivate. You will work on support tickets for the collections/acquisitions functions of the Sierra ILS product. These functions are vital functions of an ILS. These functions generate high numbers of support tickets across all regions....

  • Technical Analyst 1-Support

    3 weeks ago

    Kansas City, United States Oracle Full time

    We are looking for a Technical Analyst I who will be responsible for performing troubleshooting, investigations and reviewing front-end applications by gathering information, using tools, shadowing end users, and testing workflows internally and exte Technical Analyst, Support, Technical, Analyst, Technology

  • Technical Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Position Title: Technical Support AnalystEmployment Type: Full-Time StaffCompany: InsideHigherEdLocation: United StatesSalary: Commensurate with education and experienceWork Schedule: Monday to Friday, 7:30 AM - 4:30 PM (may vary)OVERVIEW: The Technical Support Analyst will deliver comprehensive technology assistance to all staff members. Responsibilities...

  • Technical Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Position OverviewPosition Title: Technical Support Analyst - Multiple OpeningsPosition Type: Full-Time StaffJob Summary:This role is responsible for delivering advanced technical assistance to users, including students, faculty, and staff, addressing inquiries related to computer systems and technology. As a key member of the support team, the individual...

  • Technical Support Analyst

    2 weeks ago

    Traverse City, Michigan, United States Munson Healthcare Full time

    Position Overview Join a community dedicated to healthcare excellence. As the largest healthcare provider in northern Michigan, we are deeply integrated into the communities we serve. Our patients are often our family, friends, and neighbors, making our mission to care for them truly meaningful. Recognized by Forbes as one of Michigan's top healthcare...

  • Technical Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Position Title: Technical Support AnalystEmployment Type: Full-Time StaffCompany: InsideHigherEdLocation: RemoteSalary: Competitive, based on qualifications and experienceWork Schedule: Monday to Friday, standard business hours (may vary)OVERVIEW: The Technical Support Analyst will deliver comprehensive technology assistance to all personnel....

  • Technical Analyst

    3 months ago

    Kansas City, United States Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via ph Technical Analyst, Technical, Analyst, Technology, Support

  • Technical Systems Analyst

    2 weeks ago

    Texas, United States Allied Consultants, Inc. Full time

    Company Overview:Allied Consultants, Inc. is a well-established firm specializing in providing technical and business staffing solutions. With over three decades of experience, we are dedicated to delivering high-quality services to our clients.Position Overview:We are currently in search of a skilled Systems Analyst to serve as a vital contributor within a...

  • Technical Support Analyst

    19 minutes ago

    New York City, United States Axelon Services Corporation Full time

    Global Financial Firm located in New York; NY has an immediate contract opportunity for an experienced Technical Support Analyst This role is currently on a Hybrid Schedule You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.We will be expected in the office weekly 3 days...

  • Technical Support Analyst I

    1 month ago

    Oklahoma City, United States Paycom Online Full time

    Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues. RESPONSIBILITIES Technical Support: Oversee the day to day support of hardware and software user issues. Answer inbound technical support calls and emails Act as the customer’s initial point of contact for technical...

  • Technical Support Analyst

    2 weeks ago

    Redwood City, California, United States Tailored Management Full time

    Job OverviewPosition: Technical Support AnalystLocation: OnsiteDuration: 12 MonthsKEY SKILLS & RESPONSIBILITIESOperate within a team-oriented environment focused on delivering exceptional customer service.In-depth knowledge of personal computer hardware, operating systems, applications, printers, mobile devices, networking, and Mac-specific...

  • Support Technical Analyst I

    1 week ago

    Kansas City, Missouri, United States Oracle Full time

    Position OverviewWe are seeking a Technical Analyst I who will play a crucial role in providing support and solutions for our front-end applications. This position involves:Troubleshooting: Identifying and resolving issues that arise within our systems.Investigations: Conducting thorough analyses to understand the root causes of problems.User Interaction:...

  • Technical Systems Analyst

    1 week ago

    Texas, United States Allied Consultants, Inc. Full time

    Company Overview:Allied Consultants, Inc. is a well-established firm specializing in providing technical and business staffing solutions. With over three decades of experience, we pride ourselves on delivering exceptional services to our clients.Position Overview:We are currently in search of a skilled Systems Analyst to play a pivotal role within our...

  • Technical Systems Analyst

    2 weeks ago

    Texas, United States Allied Consultants, Inc. Full time

    Company Overview:Allied Consultants, Inc. is a well-established firm specializing in providing top-notch technical and business staffing solutions. With over three decades of experience, we are dedicated to delivering exceptional services to our clients.Position Summary:We are in search of a skilled Systems Analyst to serve as a vital contributor to our...

  • Technical Business Analyst

    2 weeks ago

    Atlantic City, United States ICF International Inc Full time

    Atlantic City, NJ or Remote East coast. ICF is seeking a Technical Business Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group. The Technical Business Analyst will support tasks within t Business Analyst, Technical, Business, Analyst, IT, Project Management, Technology

  • Technical Support Analyst

    2 weeks ago

    Texas City, Texas, United States Saxon Global Full time

    Position OverviewThe Support Specialist plays a crucial role in ensuring seamless IT operations and providing exceptional assistance to users across various platforms. This position requires a strong understanding of both hardware and software systems, as well as the ability to communicate effectively with clients.Key ResponsibilitiesSystem Administration:...

Technical Support Analyst

1 month ago

Texas City, United States APN Consulting Full time
APN Consulting has an immediate need for a direct client requirement:
Position: Technical Support Analyst
Location: Remote
Duration: 2-3 months of contract

The Technical Support Engineer will provide level 3 technical support to Clinical and Non-Clinical groups using TeamSupport. This includes troubleshooting application issues, replicating issues in non-Production environments and working across multiple business units providing updates of open issues. This role will also set up, maintain, and resolve issues around sales demo environments (US and Canada) as well as training env when they go on AWS. This position requires a strong functional PM or Business Analyst type position (75%), but also good technical skills (MYSQL/Oracle/Unix).

Essential Duties and Responsibilities
  • Partner with Level 1 Support to manage, troubleshoot, and resolve complex product or performance issues with the platform.
  • Provide Tier 3 expertise on application related product issues
  • Field incoming problem tickets from end users to resolve application issues, and assign to the appropriate development teams.
  • Work internally with IT teams to make sure all demo sites/application are up to date and accessible.
  • Add/remove/ change data from/in sales demo applications and TeamSupport as needed
  • Update training materials and process documentation based on support data
  • Provide guidance (beyond initial training) to individual users to prep them for workflow demos
  • Document all pertinent end user that is pertinent to the issue.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Record, track, and document the problem-solving resolution, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Know when to escalate high priority issues.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Coordinate with department heads any critical issues that require immediate attention.
  • Participate in the design, development, and delivery of business applications training to the business users.
  • Manage and/or provide guidance to junior members of the team.
Qualifications Expected for Position
  • At least 5 years of experience delivering support services to internal business end users in English speaking countries.
  • At least 5 years of experience in working with internal IT teams.
  • Experience working with ticketing tools and ticket queues.
  • Ability to explain complex technical concepts in Client language.
  • Ability to quickly come up to speed on end-user applications and support tools.
  • Good written and Verbal communication in English. Experience communicating in writing with business users preferred.
  • Responsible, diligent, polite, and patient. Capable of working under pressure and deliver based on tight deadlines.
  • Ability to communicate advance technical details to both technical and non-technical persons.
  • Ability to cover multiple, overlapping complex projects; well organized and adaptable to changing demands.
  • Excellence in written and verbal communication
  • Must be able to support others on the technical support team outside of standard working hours as required.