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Technical Support Specialist

2 months ago

Carson City, Nevada, United States Hypercraft Full time
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

The Technical Customer Service Representative plays a crucial role in various operational functions, including managing sales channels, providing technical assistance, and supporting business initiatives. Key duties encompass evaluating B2B prospects, processing orders, and delivering solutions to clients encountering technical difficulties.

PRIMARY DUTIES
  • Deliver exceptional customer support by accurately interpreting client inquiries and proposing effective resolutions.
  • Oversee order processing and maintain communication with clients regarding their orders or projects.
  • Facilitate the shipping of orders as necessary and address any shipping-related questions.
  • Comply with organizational policies while exercising sound judgment in assisting with order placements, refunds, and exchanges.
  • Provide technical guidance and support to customers.
  • Efficiently manage workload and prioritize tasks effectively.

Assemble LV harnesses according to provided schematics and diagrams.

REQUIRED SKILLS
  • Proficient in Excel, Word, Gmail, ERP, and CRM software.
  • Comprehensive knowledge of Automotive EV drive systems and components.
  • Previous experience in sales and technical support roles.
  • Familiarity with EV assembly processes is a plus.
  • Experience in 12V audio installations is highly beneficial.