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Technical Support Analyst Intern

3 months ago

Texas City, United States Volaris Group Full time
Job Summary:
The Technical Support Analyst Intern position is a part of the Technical Operations team, the first point of contact between the customer and the software vendor. They are responsible for capturing customer-reported issues and determining the best action for an accurate and timely resolution. They will learn from and assist a Sr. Support Analyst in working directly with the customer to gather necessary information for any questions, issues, defects, or enhancements received on the WebCheckout product. A technical background helps as navigating both the customer facing front-end of the applications and the back-end administrator sides are needed.

Job Description:

Job Details:
  • Prioritize assigned tasks based on severity and complete tasks within the estimated timeframe.
  • Document support processes for the knowledge base.
  • Log support request tickets received via email and hotline.
  • Maintain local instances of the products to imitate a customer's environment for precise troubleshooting.
Required Qualifications:
  • In progress to completing a bachelor's degree in a related field.
  • Strong verbal, listening, and written communication skills.
  • Strong analytical, interpersonal, and decision-making skills.


Excited to grow your career?

We value our talented employees and, whenever possible, strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position is right for you, we encourage you to apply

Our people make all the difference in our success.

Worker Type:
Student (Fixed Term) (Trainee)

Number of Openings Available:
1