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Technical Support Specialist

2 months ago

Carson City, Nevada, United States Hypercraft Full time
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

The Technical Customer Service Representative plays a crucial role in delivering exceptional support across various sales channels and providing technical assistance to clients. This position involves evaluating B2B prospects, processing orders, and resolving technical issues faced by customers.

PRIMARY DUTIES
  • Deliver outstanding customer support by accurately interpreting customer inquiries and proposing effective solutions.
  • Oversee order processing and maintain communication with clients regarding their orders or projects.
  • Facilitate the shipping process as necessary and address any shipping-related questions.
  • Uphold company policies with sound judgment while assisting in order placements, refunds, and exchanges.
  • Provide technical guidance and support to customers.
  • Efficiently manage workload and prioritize tasks effectively.

Assemble LV harnesses in accordance with provided schematics and diagrams.

REQUIRED SKILLS
  • Proficient in Microsoft Excel, Word, Gmail, as well as ERP and CRM systems.
  • Comprehensive knowledge of Automotive EV drive systems and their components.
  • Previous experience in sales and technical support roles.
  • Familiarity with EV assembly processes is a plus.
  • Experience in 12V audio installations is highly regarded.