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Technical Consultant, Observability

4 months ago

Salt Lake City, United States Elastic Full time

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

You will have the opportunity to work with a tremendous services, engineering, and sales team while wearing many hats and collaborating cross-functionally across the organization. This is a meaningful role, as an Observability Architect, you have an outstanding chance to create an immediate impact on the success of Elastic and our customers.

What You Will Be Doing:

Deliver Elastic solutions and elastic stack expertise to drive customer business value from our products. Work with clients to facilitate strategy, roadmap, design, and sizing in workshops. You will apply your soft skills to advocate for your customers, build relationships and exhibit strong communications skills. Comfortability working remotely in a highly distributed team. Your activities will include development of demos and proof-of-concepts that highlight the value of the Elastic Stack and solutions other topics will include Elastic solutions adaption and acceleration along with data modeling, query development and optimization, cluster tuning and scaling with a focus on fast search and analytics at scale.

Daily tasks include driving and handling the objectives, requirements gathering, project tasks, project status, dependencies, and timelines, to ensure engagements are delivered optimally and on time while meeting the business objectives. Work across teams with engineering, product management, and support teams to identify feature improvements, extensions, and product defects. Facilitate feedback from field back to the product. Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns. Be a mentor to your team members.

What You Bring Along:
  • Minimum 5 years as a consultant, engineer or architect
  • Experience in time series data ingestion. End to End Ingestion methods (Agent, Beats, and Logstash).
  • Familiarity with messaging queues (Kafka, Redis).
  • Ingest optimization, data streams and sharding strategy
  • Ingest lag analysis and improvement. Elastic Common Schema knowledge, data parsing and normalization
  • Enable customer to adapt Elastic Observability Solution and related OOTB features
  • Design and build custom visual artifacts and understanding of key critical metrics that make valuable contributions to your customer.
  • Identify thresholds for alerting
  • Knowledge in deploying enterprise observability (Metrics and Logs) solutions at scale (application performance monitoring (APM), User experience monitoring (UEM), Infrastructure optimization, Network visibility and monitoring).
  • Experience leading observability projects at both the architectural and program level
  • Experience working with monitoring tools that integrate into service management
  • Bachelor's, Master's or PhD in Computer Science or related engineering field preferred, or equivalent combination of education, training, and experience
  • Experience working to deliver and complete professional services engagements. Experience as a public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions
  • Hands-on experience and an understanding of Elasticsearch and/or Lucene
  • Excel at working directly with customers to gather, prioritize, plan and implement solutions to customer business requirements as it relates to our technologies
  • Understanding and passion for open-source technology and knowledge and proficiency in at least one programming language
  • Strong hands-on experience with large distributed systems and application infrastructure from an architecture and development perspective
  • Knowledge of information retrieval and/or analytics domain
  • Understanding and/or certification in one or more of the following technology Kubernetes, Linux, Java and databases, Docker, Amazon Web Service (AWS), Azure, Google Cloud (GCP), Kafka, Redis, VM's, Lucene
  • Occasional travel may be required - 20%
Bonus Points:
  • Big 4 experience
  • Deep understanding of our product, including Elastic Certified Engineer certification
  • Comfortable with Ansible, JavaScript, Terraform
  • ECK experience or Kubernetes
  • Knowledge of machine learning and Artificial Intelligence (AI)
  • Proven understanding of Java and Linux/Unix environment, software development, and/or experience with distributed systems
  • Experience and curiosity about delivering and/or developing product training
  • Experience contributing to an open-source project or documentation
Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.