Technical Applications Consultant I
2 weeks ago
Explore Exciting Opportunities at BioFire Diagnostics, LLC
Position Overview:
The Clinical Applications Specialist I (CAS I) plays a crucial role in delivering product applications and technical assistance to both internal and external clients for the diagnostic test systems offered by BioFire Diagnostics. This position encompasses training, troubleshooting, and consultation, utilizing in-depth product knowledge to enhance sales growth through outstanding technical support.
Key Responsibilities:
- Respond promptly to customer inquiries, ensuring thorough documentation in the enterprise resource planning (ERP) system. Deliver exceptional customer service with consistent follow-up, providing product education, troubleshooting, and solutions to guarantee customer satisfaction.
- Oversee the initiation, management, and resolution of customer complaints and suggestions, determining when escalation to other departments is necessary for further investigation.
- Provide on-call support as required to ensure 24-hour technical assistance for customers.
- Assist existing clients with additional training and technical support as needed, particularly when new product enhancements are introduced.
- Manage product returns when applicable.
- Maintain proficiency in BioFire products and procedures relevant to the role, aiding in the implementation of new products.
- Engage in revenue-generating initiatives, promoting value-added projects and services.
- Ensure compliance with enterprise resource planning (ERP) certification standards.
- Meet quality plan standards and departmental key performance indicators (KPIs).
Qualifications:
- Associate's degree in a biological science with a minimum of 2 years of relevant laboratory and/or medical device industry experience required. A Bachelor's degree in a biological science is preferred. Experience with culture plates, sample setup, and interpretation of growth patterns of organisms is advantageous.
- Clinical laboratory experience in Microbiology is highly preferred.
- Experience with networking or Laboratory Information Systems (LIS/LIMS) is preferred.
- Customer-facing experience is preferred.
- Familiarity with BioFire products and Salesforce is a plus.
-
Technical Applications Consultant
6 days ago
Salt Lake, Utah, United States BioFire Diagnostics, LLC Full timeJob Summary:The Diagnostic Support Specialist provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by BioFire Diagnostics, LLC. This includes training, troubleshooting, and consultation to support sales growth through delivering exceptional technical support.Key...
-
Ultrasound Radiology Applications Consultant
2 weeks ago
Salt Lake, Utah, United States Nima Labs Full timeABOUT NIMA LABS:Nima Labs is at the forefront of medical imaging technology, specializing in innovative solutions that enhance patient care and streamline healthcare workflows. Our commitment to excellence drives us to provide cutting-edge imaging systems that are utilized in leading healthcare facilities worldwide.As a rapidly expanding entity in the...
-
Salt Lake, Utah, United States BioFire Diagnostics, LLC Full timeExplore exciting career opportunities with BioFire Diagnostics, LLC. Position Overview: The Clinical Applications Specialist I plays a crucial role in delivering product application expertise and technical assistance to both internal teams and external clients for the diagnostic systems offered by BioFire Diagnostics. This position is pivotal in fostering...
-
Clinical Applications Support Specialist
1 week ago
Salt Lake, Utah, United States BioFire Diagnostics, LLC Full timeOverview: The Clinical Applications Specialist I (CAS I) plays a vital role in delivering product applications and technical assistance to both internal and external clients for the diagnostic systems offered by BioFire Diagnostics, LLC. This position is essential in fostering sales growth through exceptional technical support, training, troubleshooting, and...
-
Technical Education Specialist
6 days ago
Salt Lake, Utah, United States Universal Technical Institute Full timeJob SummaryWe are seeking a highly skilled and experienced Automotive Training Instructor to join our team at Universal Technical Institute. As a key member of our instructional staff, you will be responsible for delivering technical training to OEM Dealer technicians, providing coaching, technical expertise, and encouragement to enhance their automotive...
-
Clinical System Engineer I
1 month ago
Salt Lake, Utah, United States bioMerieux SA Full timeClinical System Engineer IbioMerieux SA - Salt Lake City, UTDescriptionPosition Summary:Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMérieux...
-
Global Connected Systems Specialist I
1 week ago
Salt Lake, Utah, United States BioFire Diagnostics, LLC Full timeJob Summary:The Global Connected System Specialist I (GCSS I) provides Level 2 applications and technical support for bioMérieux products, including networking connectivity and utilization, as well as general software and applications support. This role is responsible for training, troubleshooting, and project management to internal and external customers...
-
Technical Consultant
2 days ago
Salt Lake, Utah, United States Brex Full timeAbout the RoleBrex is a leading AI-powered spend platform that helps companies manage their expenses with confidence. As a Technical Consultant, you will play a crucial role in guiding and supporting our customers with integration-related implementations.Key ResponsibilitiesOwn the integration implementation between Brex and customer systems, working...
-
Technical Support Specialist
1 day ago
Salt Lake, Utah, United States Cayuse Holdings Full timeAbout Cayuse HoldingsCayuse Holdings is a leading provider of innovative technology solutions and government services. Our company is committed to delivering exceptional results and exceeding client expectations.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide technical support to...
-
Field Technical Support Manager
5 days ago
Salt Lake, Utah, United States PacifiCorp Full timeJob SummaryPacifiCorp is seeking a highly skilled and experienced professional to fill the role of Field Technical Support Manager. This position is responsible for providing technical expertise and support to the company's substation apparatus, protection and control equipment, and communications equipment.Key ResponsibilitiesProvide technical expertise to...
-
Client Services Representative I
2 weeks ago
Salt Lake, Utah, United States Utah Retirement Systems Full timeAbout The Company:Utah Retirement Systems (URS) is dedicated to providing comprehensive benefits for public employees across the state of Utah. The organization consists of two primary divisions: the Retirement Office, which manages pension and retirement savings plans, and PEHP, which focuses on medical, dental, life, and other employee benefits.Job...
-
Field Technical Support Manager
5 days ago
Salt Lake, Utah, United States PacifiCorp Full timeJob SummaryPacifiCorp is seeking a highly skilled and experienced professional to fill the role of Field Technical Support Manager. This position is responsible for providing technical expertise and support to the company's substation apparatus, protection and control equipment, and communications equipment.Key ResponsibilitiesProvide technical expertise to...
-
Substation Technical Expert
6 days ago
Salt Lake, Utah, United States PacifiCorp Full timeJob SummaryPacifiCorp is seeking a highly skilled Transmission and Distribution Specialist to join our team in T&D System Operations – Apparatus, Substation Technical Support. As a key member of our team, you will provide technical expertise in the specialized fields of substation apparatus, protection and control equipment or communications equipment.Key...
-
Lead Technical Accountant
2 weeks ago
Salt Lake, Utah, United States criblcomp Full timeSenior Technical AccountantWhat does this role entail? At Cribl, we are a dynamic organization that values a light-hearted approach while maintaining a strong commitment to excellence. We are on the lookout for individuals who are not only driven to achieve results but also enjoy a good laugh along the way. As we expand rapidly, we seek collaborative,...
-
Application Management Specialist
6 days ago
Salt Lake, Utah, United States American Cybersystems Full timeJob SummaryWe are seeking a highly skilled Java Developer to join our team at American Cybersystems. As a Java Developer, you will be responsible for designing, developing, and testing software applications using Java programming language.Key ResponsibilitiesReview product requirements and collaborate with cross-functional teams to discuss and understand the...
-
Salt Lake, Utah, United States ARUP Laboratories Full timePosition OverviewAs a Certified Clinical Laboratory Scientist I/Technologist I at ARUP Laboratories, you will engage in a variety of essential laboratory functions that are critical to patient care.Key ResponsibilitiesConduct both routine and advanced laboratory analyses within designated clinical departments.Ensure the delivery of precise and timely...
-
Substation Technical Specialist
6 days ago
Salt Lake, Utah, United States PacifiCorp Full timeJob SummaryPacifiCorp is seeking a highly skilled Electrical Systems Engineer to join our team. As a key member of our organization, you will be responsible for providing technical expertise in the specialized fields of substation apparatus, protection and control equipment, or communications equipment.Key ResponsibilitiesProvide technical expertise to...
-
International Software Solutions Consultant
2 weeks ago
Salt Lake, Utah, United States Mettler-Toledo Full timePosition OverviewThe role of Mettler Toledo's International LabX Solutions Consultant is vital for enhancing the LabX business and ensuring client satisfaction. Key ResponsibilitiesThe Lab Division's engagement with Global Key Accounts is increasingly significant, with LabX consultants spearheading successful global standardization initiatives. LabX software...
-
Environmental Consultant
2 months ago
Salt Lake, Utah, United States Barr Engineering Full timeJob Description: Summary:Barr is seeking an environmental consultant to help build its Salt Lake City office and undertake challenging and progressive work on projects related to the investigation, evaluation, and remediation of contaminated sites. Work may include managing multidisciplinary teams; preparing technical work plans and reports; coordinating...
-
Substation Technical Specialist
6 days ago
Salt Lake, Utah, United States PacifiCorp Full timeAbout the RolePacifiCorp is seeking a highly skilled Senior Electrical Engineer to join our team in a critical and highly complex substation, distribution, and transmission operation and control functions within the business.Key ResponsibilitiesProvide technical expertise to critical and highly complex substation, distribution, and transmission operation and...