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Front Desk Associate Pounding Mill VA Hotel

4 months ago

Virginia Beach, United States VP Management LLC Full time

VA Hotel is currently seeking a Front Desk Associate for our Pounding Mill hotel. This individual will play a vital role in providing exceptional customer service to our guests and ensuring the smooth operation of the front desk. The ideal candidate for this role will be friendly, organized, and possess strong communication skills. This is an individual contributor role paid biweekly.

Compensation & Benefits:

- Hourly wage of $12 to $12.5 per hour, paid biweekly
- Opportunities for growth and advancement within our company
- Comprehensive training program
- Generous paid time off and holiday pay

Responsibilities:

- Greet guests and provide excellent customer service, ensuring guests' needs are met throughout their stay
- Handle check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of transactions
- Answer incoming calls and assist guests with inquiries and requests
- Respond to guest complaints and find solutions to resolve any issues
- Maintain a clean and organized front desk area
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready for check-in and any maintenance issues are promptly addressed
- Keep track of room availability and make reservations for future bookings
- Upsell hotel amenities and promote special packages to guests
- Follow all safety and security procedures to ensure a safe environment for guests and staff

Requirements:

- High school diploma or equivalent
- Prior experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and experience with hotel booking software a plus
- Ability to multitask and work in a fast-paced environment
- Availability to work a flexible schedule including evenings and weekends
- Must be reliable and punctual
- Must maintain a professional and friendly demeanor at all times

EEOC Statement:

VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these protected classifications.