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Front Desk Representative

2 months ago

Virginia Beach, Virginia, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

Job Summary:

VSA is seeking a skilled Front Desk Agent to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for handling communication, coordinating client needs, and performing front desk activities.

Key Responsibilities:

  • Provide customer service and support to guests via phone, email, and in-person.
  • Process reservation payments, deposits, and refunds.
  • Reconcile shift activity reports and perform key and folio audits.
  • Enforce hotel policies and procedures.
  • Coordinate housekeeping and maintenance requests.

Requirements:

  • High School Diploma or equivalent.
  • Customer service experience preferred.
  • Proficient use of computer skills and verbal and written communication skills.

About VSA:

VSA is a leading hospitality company dedicated to providing exceptional experiences for our guests. We are committed to creating a positive and inclusive work environment for our team members.